Defense Finance and Accounting Service

DFAS remains operational and will continue our mission to ensure scheduled payments are made timely. We understand the importance of the payments and services we provide and ask that you continue to utilize our electronic and phone self-service options and information available on DFAS.mil, AskDFAS, myPay, and YouTube.com/DFAS whenever possible.

Hours of Operation

CUSTOMER CARE CENTER	PHONE NUMBERS	NORMAL HOURS OF OPERATION
Travel Pay Customer Care	888-332-7411, option 4, then option 1	8 a.m to 5 p.m. ET
Military Retired & Annuitant Pay	888-332-7411, option 4, then option 2	8 a.m to 5 p.m. ET
Military Pay - Army/Navy/Air Force/Marine Corps	888-332-7411, option 4, then option 3	8 a.m. to 5 p.m. ET
myPay	888-332-7411, option 5	8 a.m to 5 p.m. ET
Garnishments	888-332-7411, option 3	8 a.m to 5 p.m. ET

Overseas DSN Users:

Overseas DSN users can now dial US toll-free numbers by simply dialing 94 + the 10-digit toll-free number.

For more information, check out this DISA tutorial.

Customer Service

888-332-7411	PRESS
	1	Self Service, including requests for tax forms 1095,1099-R and W2
	2	Report the Death of a Military Retiree
	3	Garnishments
	4	Pay Inquiries or Civilian Debts *(Retiree; Annuitant; Military and Travel pay)*
	5	myPay Website Assistance
	6	Affordable Care Act

Contractors and Vendors Only

CUSTOMER CARE CENTER	PHONE NUMBERS	HOURS OF OPERATION
DFAS Indianapolis Accounts Payable	888-332-7366, option 2	7:30 a.m. - 4:30 p.m. ET
DFAS Columbus Accounts Payable	800-756-4571	7:30 a.m. - 4:30 p.m. ET

Federal Relay TTY

Toll-free and toll access numbers for the Federal Relay are:

(800) 877-8339 TTY / ASCII (American Standard Code for Information Interchange) – Allows TTY users to type their conversation
(877) 877-6280 VCO (Voice Carry Over) – Allows users to voice their conversation
(877) 877-8982 Speech-to-Speech – Allows people with Speech Disabilities to re-voice their conversation
(800) 845-6136 Spanish – Allows Spanish-speaking callers type and receive their conversation in Spanish with no translation services
(888) 474-8983 Spanish to English – Allows callers to type in English or Spanish and receive translation services from Spanish to English or English to Spanish
(866) 377-8642 Voice – Allows hearing callers to connect with a communication assistant to type their conversation to their caller. Allows an international call to connect with a CA to place a call within the U.S.
(800) 877-0996 Customer Service (Voice, TTY, ASCII and Spanish) – Allows callers to connect with Customer Service