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Defense Finance and Accounting Service
Providing payment services for the U.S. Department of Defense
Defense Finance and Accounting Service
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Search Defense Finance and Accounting Service (DFAS):
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Listens
Audit
Actions Taken in Audit Support
These are improvements based on
YOUR
feedback during our Annual Customer Satisfaction Survey. We're still listening to what other things we can do to improve our collective customer experience.
Improvements from 2022 Survey Feedback
DFAS collaborates across our sites and with our customers to complete “Provided by Client” (PBC) requests and to develop Corrective Action Plans (CAP) to address Notices of Findings and Recommendations (NFR).
Aggressively supported the Air Force’s audit re-performance of CCAS and achieved a 100% match rate for two straight quarters while also closing 53% of AF CAPs.
Utilized team's audit experience to create a phased testing approach and substantive testing methodology in preparation for the DCSA and DHRA audits.
For Army Working Capital Fund, DFAS’ leadership in stabilizing ADVANA Fund Balance with Treasury (FBwT) resulting in a decrease from $4B undistributed to $127M in the past 6 months.
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Main DFAS Call Center
888-332-7411
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Page last updated July 22, 2024