Graphic representing the Annual Customer Satisfactions survey and that DFAS is listening for feedback. It includes a photo of the DFAS seal on the left side and a photo of a Customer Service Representative on the right. In the middle are seven silhouettes representing our customers: Military, Retirees, Civilians, Small Business Partners, Travelers, Accountants and Security Cooperation Accounting.

Actions Taken in Audit Support

These are improvements based on YOUR feedback during our Annual Customer Satisfaction Survey. We're still listening to what other things we can do to improve our collective customer experience.

Improvements from 2022 Survey Feedback

  • DFAS collaborates across our sites and with our customers to complete “Provided by Client” (PBC) requests and to develop Corrective Action Plans (CAP) to address Notices of Findings and Recommendations (NFR).
  • Aggressively supported the Air Force’s audit re-performance of CCAS and achieved a 100% match rate for two straight quarters while also closing 53% of AF CAPs.
  • Utilized team's audit experience to create a phased testing approach and substantive testing methodology in preparation for the DCSA and DHRA audits.
  • For Army Working Capital Fund, DFAS’ leadership in stabilizing ADVANA Fund Balance with Treasury (FBwT) resulting in a decrease from $4B undistributed to $127M in the past 6 months.
Click on icon to see improvements we made to Accounting Services.
Accounting
Click on icon to see improvements we made to Audit Support.
Audit
Click on icon to see improvements we made to Accounting Services.
Civilian
Click on icon to see improvements we made to Accounting Services.
Retired
Click on icon to see improvements we made to Accounting Services.
Travel
Click on icon to see improvements we made to Accounting Services.

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888-332-7411

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Page last updated July 22, 2024