Customer Care Center Schedule for 2019 Holiday Season
Following are changes to Customer Care Center hours of operation for November 2019 through January 2020. All centers will to open during normal operating hours for dates (Monday through Friday) not listed.
| Date |
Exceptions to normal operating hours |
|
12/20/2019
|
Rome CCC 7:30-4:00
Rome CCC Closed 11:15-1:15
Debt & Claims 7:30-11:30
|
|
12/24/2019
|
Rome CCC 7:30-4:00
Indianapolis Military Pay 8:00-4:00
Indianapolis AP 8:00-4:00
Columbus CCC 7:30-3:00
Cleveland CCC 7:30-4:00
|
|
12/25/2019
|
All Call Centers Closed
|
|
12/26/2019
|
Rome CCC 7:30-4:00
Indianapolis Military Pay 8:00-4:00
Indianapolis AP 8:00-4:00
|
|
12/27/2019
|
Rome CCC 7:30-4:00
Indianapolis Military Pay 8:00-4:00
Indianapolis AP 8:00-4:00
|
|
12/30/2019
|
Rome CCC 7:30-4:00
Indianapolis Military Pay 8:00-4:00
Indianapolis AP 8:00-4:00
|
|
12/31/2019
|
Rome CCC 7:30-4:00
Indianapolis Military Pay 7:30-12:00
Indianapolis AP 7:30-12:00
Columbus CCC 7:30-3:00
Cleveland CCC 7:30-4:00
|
|
1/1/2020
|
All Call Centers Closed
|
|
1/2/2020
|
Indianapolis Military Pay 8:00-4:00
Indianapolis AP 8:00-4:00
Columbus CCC 7:30-4:00
|
|
1/3/2020
|
Indianapolis Military Pay 8:00-4:00
Indianapolis AP 8:00-4:00
|
Hours of Operation
|
CUSTOMER CARE CENTER
|
PHONE NUMBERS
|
NORMAL HOURS OF OPERATION
|
|
Travel Pay Customer Care
|
888-332-7411, option 4, then option 1
|
8 a.m to 5 p.m. ET
|
|
Military Retired & Annuitant Pay
|
888-332-7411, option 4, then option 2
|
8 a.m to 5 p.m. ET
|
|
Military Pay - Army/Navy/Air Force/Marine Corps
|
888-332-7411, option 4, then option 3
|
8 a.m. to 5 p.m. ET
|
|
Out of Service Debt
|
888-332-7411, option 4, then option 4
|
8 a.m to 5 p.m. ET
|
|
myPay
|
888-332-7411, option 5
|
8 a.m to 5 p.m. ET
|
|
Garnishments
|
888-332-7411, option 3
|
8 a.m to 5 p.m. ET
|
Overseas DSN Users:
Overseas DSN users can now dial US toll-free numbers by simply dialing 94 + the 10-digit toll-free number.
For more information, check out this DISA tutorial.
Customer Service
|
888-332-7411
|
PRESS
|
|
|
|
1
|
Self Service, including requests for tax forms 1095,1099-R and W2
|
|
|
2
|
Report the Death of a Military Retiree
|
|
|
3
|
Garnishments
|
|
|
4
|
Pay Inquiries or Out-of-Service Military | Civilian Debts
(Retiree; Annuitant; Military and Travel pay)
|
|
|
5
|
myPay Website Assistance
|
|
|
6
|
Affordable Care Act
|
Contractors and Vendors Only
| CUSTOMER CARE CENTER |
PHONE NUMBERS |
HOURS OF OPERATION |
| DFAS Indianapolis Accounts Payable |
888-332-7366, option 2 |
7:30 a.m. to 4:30 p.m. ET |
| DFAS Columbus Accounts Payable |
800-756-4571 |
7:30 a.m. - 4:30 p.m. ET |
Federal Relay TTY
Toll-free and toll access numbers for the Federal Relay are:
- (800) 877-8339 TTY / ASCII (American Standard Code for Information Interchange) – Allows TTY users to type their conversation
- (877) 877-6280 VCO (Voice Carry Over) – Allows users to voice their conversation
- (877) 877-8982 Speech-to-Speech – Allows people with Speech Disabilities to re-voice their conversation
- (800) 845-6136 Spanish – Allows Spanish-speaking callers type and receive their conversation in Spanish with no translation services
- (888) 474-8983 Spanish to English – Allows callers to type in English or Spanish and receive translation services from Spanish to English or English to Spanish
- (866) 377-8642 Voice – Allows hearing callers to connect with a communication assistant to type their conversation to their caller. Allows an international call to connect with a CA to place a call within the U.S.
- (800) 877-0996 Customer Service (Voice, TTY, ASCII and Spanish) – Allows callers to connect with Customer Service
Contractor and Vendor Pay Customer Service
DoD Military and Civilian ID Card Information