Contact Representative Careers

Customer Service/Call Center Careers

Join DFAS and become a member of an exciting team of select individuals chosen to provide first class customer service. Enter a world where your efforts as a contact/call center representative are relied upon by a wide range of customers. DFAS employs individuals to respond to inquiries (i.e., calls, voicemails, faxes, and emails) from military members, retired military members and/or spouses, employees, contractors, vendors, and/or external customers related to the area of assignment. You can be part of the DFAS mission to lead the Department of Defense in finance and accounting by ensuring the delivery of efficient, exceptional quality pay and financial information. This foundational work is critical to the DFAS mission and often prepares employees for movement to positions with increased responsibility within the agency.

Contact Representative

As a Contact Representative, you will identify relevant financial regulations and policies to resolve customers’ problems and general inquiries. You will explain pay entitlements and legal provisions to customers to facilitate understanding of decisions and outcomes. Additionally, you will explain technical pay procedures, regulations, laws or rules to customers in lay terms to facilitate understanding of options and processes. More detail is provided below based on the location where you are hired:

Cleveland

Customer issues relate to Retired Pay and Annuitant Pay, Garnishments, Active Duty and Reserve Navy and Marine Corps and myPay support.

Columbus

Customer issues relate to inquiries on the status of their Commercial Pay entitlement or payment.

Indianapolis

Customer issues relate to inquiries specific to Vendor Pay, Debt and Claims, Military Pay, and Civilian Pay systems login assistance.

Rome

Customer issues relate to Travel Pay, myPay, and the Affordable Care Act.

Current Job Announcements

Last update July 29, 2022

DFAS provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We are committed to cultivating a diverse, results-oriented, high-performing workforce and fostering a flexible, inclusive work environment to provide the highest level of service to our customers. We know that we are at our best when we draw on the talents of all parts of our society and that diverse perspectives are one of our greatest strengths.