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Frequently Asked Questions
Retired and Annuitant Pay is working to provide better communication when you sent us a form or request. This year, we started a notification system that will send you email updates providing you a status for specific requests.
Beginning in December, Retired and Annuitant Pay will start sending status notifications for more submissions. You will now also receive notifications when you submit the following requests:
CRDP-CRSC Initial Election form
CRDP-CRSC Open Season returned letter submission
1099-R requests (fax and mail requests only)
How Do Status Notifications Work?
Status notifications are a three-step process that will update you when DFAS receives select forms or documents for processing by mail or fax (or in some specific cases, through AskDFAS). You will receive separate status notifications when your form or document is:
1. Received and queued in the DFAS work system
2. Assigned to be worked
3. Completed - Either a notification the processing is complete or a notification that DFAS is sending a request for additional information.
What is the Benefit of a Status Notification?
Status notifications provide you with progress updates for your submitted form or request. They will also provide you with the timeframe when we completed your request or notify you if additional information is required. If we do need additional information, you will know to watch for a letter in the mail, with specific information about what we need to complete your request.
What Status Notifications are Available?
Status notifications are available for:
Submissions related to Survivor Benefit Plan (SBP)
SF1174 Designation of beneficiary for Arrears of Pay
DD 2656-7 SBP Annuity Startup form
DD 2788 School Certification
SF 1199 Direct Deposit form
DD 2558 Authorization to Start, Stop, or Change an Allotment
Change of Address Requests (fax and mail requests only)
DD 2894 Designation of Beneficiary
State Income Tax Withholding (for retirees only)
Reserve Retirement Orders (submitted when working with your Branch of Service)
Retirement Orders (submitted when working with your Branch of Service)
What You Need to Do to Receive Status Notifications
To receive these status notifications, please ensure your email address is available and updated in myPay. You will receive most status notifications via SmartDoc email, which require a valid email address in myPay. To add or ensure your email address is up-to-date, please visit https://mypay.dfas.mil/
If you’re not yet using myPay, it’s easy to get started and add your email address for status notifications. We have a handy step-by-step, downloadable “Get Started with myPay” guide available at: https://www.dfas.mil/RetiredMilitary/manage/mypay/