Industrial Base Pay Customer Service – DFAS Rome
DFAS is here to assist you with all your invoice and payment needs. For questions or assistance with any of following items, reach out to us via AskDFAS or phone.
- Status of a Payment
- Payment History
- Invoice Rejections
- Returned Funds
- Short Payments
- Unidentified Payments
- WAWF
How Do I Contact DFAS Industrial Base Pay Rome?
Submit a Question Online via AskDFAS
How to submit your AskDFAS ticket:
- Select “Submit a Ticket”
- Select the appropriate Category and Subcategory
- Enter your information
- Attach any documentation that supports your inquiry
- Click Submit
After submitting via AskDFAS, a ticket number will be emailed to you for reference and updates. Please keep this ticket number for your reference.
Customer Care Center
Call the DFAS customer care center toll free at 1-800-553-0527, Monday – Friday between the hours of 7:30 a.m. – 3:45 p.m. EST.
Need Help Checking the Status of Your Invoice?
Did you know that you can check the status of an invoice 24/7 without direct assistance from a DFAS representative? If you already know your DoDAAC or pay office and would like to check the payment status of an invoice visit Check Invoice Payment Status.
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Page Updated: Jan 21, 206