Industrial Base Pay Customer Service – DFAS Columbus
DFAS is here to assist you with all your invoice and payment needs. For questions or assistance with any of following items reach out to us via AskDFAS or phone.
- Status of a Payment
- Payment History
- Invoice Rejections
- Returned Funds
- Short Payments
- Unidentified Payments
- WAWF
How Do I Contact DFAS Industrial Base Pay Columbus?
Submit a Question Online via AskDFAS
How to submit your AskDFAS ticket:
- Select “Submit a Ticket”
- Select the appropriate Category and Subcategory
- Enter your information
- Attach any documentation that supports your inquiry
- Click Submit
After submitting via AskDFAS, a ticket number will be emailed to you for reference and updates. Please keep this ticket number for your reference.
Customer Care Center
Call the DFAS customer care center toll free at 1-800-756-4571, Monday – Friday between the hours of 7:30 a.m. – 4:30 p.m. EST. When prompted select the appropriate option below based on your 6-digit pay office code
- Option 1: HQ0338 and HQ0339
- Option 2: HQ0131, HQ0252, HQ0347, HQ0431, HQ0471, HQ0492, HQ0600, HQ0622, HQ0623, HQ0646, HQ0647, HQ0648, HQ0649, HQ0650, HQ0684, HQ0685, HQ0690, HQ0747, HQ0748, HQ0750, HQ0751, HQ0790, HQ0791, HQ0792, HQ0793, HQ0806, HQ0809, HQ0810, HQ0866, HQ0873, HQ0874, HQ0923, and SL4701
- Option 3:HQ0301, HQ0303, HQ0304, HQ0491
- Option 4: All codes starting with F
- Option 5: M67443 and HQ0871
- Option 6: Technical Wide Area Workflow Assistance
- Option 7: For information concerning a site visit, upcoming conferences and seminars or further assistance
- Option 8: If you do not know your pay office code.
Need Help Checking the Status of Your Invoice?
Did you know that you can check the status of an invoice 24/7 without direct assistance from a DFAS representative? If you already know your DoDAAC or pay office and would like to check the payment status of an invoice visit Check Invoice Payment Status.
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Page Updated: July 29, 2025