DFAS Hotline

Defense Finance
and Accounting Service
Providing payment services of the U.S. Department of Defense
MyPay

Abuse of authority? Conflicts of interest? Violations of law?

Submit a DFAS hotline complaint

The DFAS hotline page is dedicated to the reporting of issues related to fraud, waste, abuse, and mismanagement regarding programs and personnel under the purview of DFAS that DO NOT involve classified information.

Examples include:

  • Abuse of Authority
  • Conflicts of Interest
  • Violations of law, rule, or regulation
  • Computer Crime
  • Theft and abuse of government property

Please, DO NOT report Pay and Allowance matters; for these matters, please contact the DFAS Customer Care Center at (888) 332-7411 or submit a ticket online via AskDFAS: https://www.dfas.mil/dfas/AskDFAS/

*Pay and Allowance matters will NOT be answered by the DFAS Hotline Office*


How to Submit a DFAS Hotline Complaint

You may submit a complaint to the DFAS Hotline Office in the following manners:

Email: dfas.cleveland-oh.hi.mbx.investigation-hotline@mail.mil.

  • If your email message contains your name and/or contact information, please include one of the following designators regarding your preference on disclosure of your name and contact information at the beginning of your email:

    “CONSENT TO DISCLOSURE” or “NON-CONSENT TO DISCLOSURE”

    Note: Emails are not automatically anonymous. If your email contains your contact information, you may request that information remain confidential (non-consent to disclosure).

    To learn more about your rights to disclosure, view the frequently asked questions (FAQs) below.

Fax: 216-367-0343

Phone: Toll Free: 1-800-330-8720; Commercial: 216-522-5806; or DSN 580-5806

  • Note: The telephone contact number is not staffed 24-hours, and you may have to leave a message with your information requesting a return call. For best results, submit a detailed email, which can be appropriately handled.
     

Hotline Frequently Asked Questions
 

Do I have to identify myself?

No, you do not have to identify yourself. In addition to filing anonymously (where you do not give the DFAS Hotline Office any identifying information), you may also indicate your option of “consent” or “non-consent” to disclosure of your identity.

Consent to disclosure:

  • When you provide consent to the disclosure of your identity, it is provided only on a “need-to-know” basis to organizations and other investigative personnel necessary to complete the inquiry into allegations and to take corrective actions.
  • Note: Consent to disclosure of your identity may aid the process by allowing investigators to clarify or obtain additional information from the source of the complaint.

Non-consent to disclosure:

You have two options when you do not consent to disclosure of your identity:

  1. Release your identity to the DFAS Hotline Office only, with the understanding that your information will not be released to anyone outside of the DFAS Hotline Office.

    OR
     
  2. Release your identity to the DFAS Internal Review (IR) investigators or Office of the DoD Inspector General (DoD OIG) investigators.

If you do not consent to disclosure of your identity, the DFAS Hotline Office will make every effort to protect your identity from disclosure; however, we cannot guarantee confidentiality since disclosure may be required during the investigation or in the course of corrective action. Regardless of the consent disclosure choice you elect (consent or non-consent), your identity may be disclosed if required by applicable legal authority, or the Director, DFAS Internal Review (or designee), determines that such disclosure is otherwise unavoidable to address the matters contained in the complaint. Such circumstances may include a matter involving a specific danger to health or safety, or a national security issue.
 

What happens if I file my complaint anonymously?

Anonymous complaints will not receive a response from the DFAS Hotline Office, as they have no method of verifying your identity. Additionally, they will be unable to contact you to obtain any additional information that may be necessary to aid in the investigation.
 

When will I receive a response regarding my complaint?

If you file your complaint anonymously, we will not be able to provide you with a response to the complaint.

If you provide your name and contact information, you will receive a notification that we received your complaint. For matters of fraud, waste, abuse or mismanagement, you will only receive a response if the matter directly impacted you. This is done to protect the identities of others who may have been identified during the course of an investigation, and to prevent the release of any sensitive information. However, you may receive a response notifying you that the matter was investigated and resolved.

Updated:  March 16, 2020