DFAS Hotline Office
The DFAS Hotline Office accepts tips and allegations about potential fraud, waste, abuse and mismanagement in DFAS Services. Every tip or allegation we receive is important and will be researched to the fullest extent possible. We appreciate your efforts to help us identify and eliminate fraud, waste, abuse and mismanagement.
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Before you begin, make sure you understand the type of complaint allegations we address. Our office investigates fraud, waste, abuse, and mismanagement involving DFAS programs, services, personnel, and funds that do not include classified information. Examples of these types of violations include:
- Abuse of Authority
- Conflicts of Interest
- Computer Crime
- Misconduct of DFAS Personnel
- Theft and/or Abuse of Government Property
- Violations of Law, Rule, or Regulations
Keep in mind…
- If you’re Active Duty, or you’re experiencing issues or need help with your pay, allowances, or other items not deemed fraud, waste, abuse, or mismanagement with DFAS services or personnel, visit DFAS Customer Service.
- To report allegations involving classified information, visit DoD Inspector General Hotline.
We are most successful when you provide as much information as possible about the situation and any individuals involved. The more you tell us, the better chance we have of determining whether an investigation can be pursued.
- Name and contact information of individuals involved in the situation, including: business area, telephone numbers, e-mail addresses, etc.
- Name and contact information of any individual who can help corroborate the information you are reporting.
- Narrative explaining the nature, scope, time frame and how you came to learn about the activity in question.
- Evidence that can support your allegation. This may include e-mail communications, documents, etc.
Disclosing your identity…
Your privacy is very important to us. When submitting any allegation, it’s best to inform us if you would like your identity disclosed during the investigation. You have three options for identify disclosure:
- Anonymous - You do not have to identify yourself. If you file your complaint anonymously, we will not know who you are. As such, the DFAS Hotline Office will not be able to contact you to request additional information and will not be able to provide you with a response to the complaint.
- Consent to Disclosure - When providing consent to the disclosure of your identity outside of the DFAS Hotline, disclosure is provided only on a “need-to-know” basis to organizations and other investigative personnel necessary to complete the inquiry into allegations and to take corrective actions, if any. In most cases, it is beneficial for investigators to be able to verify your identity to obtain additional information from the source of the complaint, if needed.
- Non-Consent to Disclosure - If you do not consent to disclosure of your identity, the DFAS Hotline Office will make every effort to protect your identity from disclosure; however, we cannot guarantee confidentiality since disclosure may be required during the investigation or corrective action. You have two options when you do not consent to disclosure of your identity:
- Release your identity to the DFAS Hotline only, via DFAS Hotline personnel, with the understanding that your information will not be released to anyone outside of the DFAS Hotline Office; including other investigating officials outside of the DFAS Hotline Office, which may be assigned to investigate the matter;
- Release your identity with the understanding that only the DFAS Hotline Office, DFAS Internal Review, or the DoD Office of Inspector General (DoD OIG), via DFAS Hotline of DoD OIG personnel, who may be outside of the DFAS Hotline Office, will know who you are.
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Regardless of the consent disclosure choice you elect, your identity may be disclosed if required by applicable legal authority, or the Director, DFAS Internal Review (or designee), determines that such disclosure is otherwise unavoidable to address the matters contained in the complaint. Such circumstances may include a matter involving a specific danger to health or safety, or a national security issue.
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Tips or allegations about potential fraud, waste, abuse, and mismanagement with DFAS Services or personnel can be submitted one of three ways.
E-mail - For best results, send your allegation and supporting information to dfas.cleveland-oh.hi.mbx.investigation-hotline@mail.mil. Emails are not automatically anonymous. Include one of the following designators regarding your preference for disclosure of your name and contact information at the beginning of your email: “Consent to Disclosure” or “Non-consent to Disclosure”
Fax - Send your allegation and supporting information to 216-367-0343.
Phone - Report your allegation toll free: 1-800-330-8720; commercial: 216-204-5806; or DSN 580-5806. Our phone is checked daily, leave a message detailing the allegation, your identification and call back information.
What to expect after you submit a tip or allegation...
You will only receive a response form our office if the matter directly impacted you. This is done to protect the identities of others who may have been identified during an investigation and prevent the release of any sensitive information.
Do you Need Help With Your Pay or Allowances?
Questions about your pay or matters not involving fraud, waste, abuse, or mismanagement, can be resolved by contacting your local payroll or finance office first. For additional assistance or contact information, visit DFAS Customer Service.
Page Updated May 9, 2025