Primary DFAS technician-level occupations
In this series you will perform technical accounting work to include: maintaining and reconciling multiple accounts; interpreting data, determining root causes/sources of problems, and identifying trends and workable/corrective solutions; preparing reports and statements; analyzing accounting data; and preparing correspondence to respond to inquiries.
You will perform work involving the determination of pay, the maintenance of payroll records, and the completion of related reports pertaining to civilian employees of the Federal Government. You will examine personnel actions, pay changes and employee requests and make appropriate changes to master records that serve as a basis for pay and leave computation and affect the disbursement of pay.
In this position, you will examine and process substantiating documents to pay active, reserve or retired armed forces personnel and their annuitants. Typical duties include entering personnel actions, reviewing pay authorization documents, determining entitlements, and processing pay entitlement actions; responding to pay inquiries; reviewing military pay debts; processing adjustment actions; and reviewing military pay actions. You may handle problem cases or inquiries that involve auditing past pay records of both in-service and out-of-service members.
As a Contact Representative, you will provide quality customer service and general information to active duty, reserve and former military personnel and their dependents as well as civilian employees. You will identify relevant financial regulations and policies to resolve customers’ problems and general inquiries. You will explain pay entitlements and legal provisions to customers to facilitate understanding of decisions and outcomes. Additionally, you will explain technical pay procedures, regulations, laws or rules to customers in lay terms to facilitate understanding of options and processes.