myPay Login Assistance

Whether you are new to myPay or a returning user, we are here to help! For information about logging into your myPay account or password assistance, select the most appropriate option below: 
 
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Assistance With Your myPay Login ID

How do I get a myPay Login ID?

If you are new to myPay you will create a Login ID the first time you access myPay and create your profile. To create a myPay profile, select the “Create Your myPay Profile” link on the myPay home page. To create a Login ID and profile you will need your Social Security Number and a temporary Password. Your initial temporary Password will automatically be generated after your pay has been established. For more information on when to expect your first Password, visit our New User Guidance.
If 30 days have passed since you started receiving pay and you have not received your initial temporary Password, request one now by selecting the “Forgot or Need a Password” link on the myPay home page.

Keep in mind…
For step-by-step guidance on creating an account, visit YouTube.
 

What can I do if I forget my Login ID?

If you do not remember your Login ID, you can select the “Forgot Login ID” link on the myPay home page. You will need to enter your Social Security Number and Password to display your Login ID.  If you do not know your password, you can enter your Social Security Number and registered email address to have your Login ID sent to your email. For more information on retrieving your Login ID follow our guide, How to Request Your myPay Login ID.
 
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Assistance With Your myPay Password

How do I get my initial myPay password?

If you’re a new customer, you do not need to request a password, a temporary password will be sent to you automatically. When you receive this password will depend on your service, visit our New User Guidance for more information.

Keep in mind…
Once you have received a temporary, you’ll need to create your profile. For a step-by-step guidance on creating your profile, visit our YouTube page for instructions.
 

What can I do if I forget or need a new myPay password?

If you do not know your password or need to request a new one, you can select the “Forgot or Need a Password” link on the myPay home page.
We will ask to provide two of the following items to protect your account:
  1. myPay Login ID
  2. Social Security Number
  3. your registered email address
After providing the requested information, you can either reset your password by answering the security questions or receive a new temporary password via text, government email, or mail. For step-by-step guidance on how to change your password, , follow our guide How to Request a New myPay Password or visit How to Change Your Password on YouTube.
   
  To ensure you can easily access your myPay account it is important to keep your email address and mobile phone number current in the myPay personal settings menu.

What can I do to protect my account?

Be sure to secure your personal information from cyber threats.  Developing good habits such as changing email and smartphone passwords and using authenticator apps  can prevent unwanted access to your online accounts. To learn more, visit myPay Account Protection & Security.
 
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Assistance With Two-Factor Authentication

What is Two-Factor Authentication?

You will be required to set up two-factor authentication when logging in to myPay the first time. It requires you to request and input a one-time PIN when you log in to your myPay account with a login ID and password. This adds an extra layer of security to your myPay account.
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CAC/PIV smart card login is another form of two-factor authentication and after initial setup, smart card users will not be asked to enter an additional PIN.

Where will my one-time PIN be sent?

When prompted to enable two-factor authentication, you will be asked to select a preferred contact method (text, email, or authenticator app). Your preferred contact method must be verified by receiving and inputting a one-time PIN.

To review and update your methods for receiving a one-time PIN, visit the Personal Settings menu along the top of the myPay website and select “Two-Factor Authentication.”

Using an Authenticator App with Two-Factor Authentication

If you have a smartphone, you can set up an authenticator app which does not rely on the delivery of PINs through email servers or cell networks. The authenticator app will generate a PIN to input into myPay. For those who have not used authenticator apps before, we recommend doing a little online research on how they work and which ones provide the services each individual user needs or wants. There are numerous reputable authenticator apps available by searching for "authenticator app" on your smartphone's app store.

How to add an Authenticator App to your myPay Two-Factor Authentication settings

If you are already enrolled in two-factor authentication, you can add an authenticator app to your profile for future use. Once you have chosen and installed an authenticator app on your device, follow our guide on how to add an authenticator app to your myPay two-factor authentication or visit How To Use An Authenticator App on YouTube.
 

Keep email and phone accounts away from cyber threats

Be sure to secure your personal information from cyber threats.  Developing good habits such as changing email and smartphone passwords and using authenticator apps  can prevent unwanted access to your online accounts. To learn more, visit myPay Account Protection & Security.

After an email account or phone number has been hijacked, email and text messages can be intercepted, including those providing two-factor authentication one-time PINs. Developing habits to change email and smartphone passwords and codes can help foul attempts to access your online accounts that can cost you money and the grief of trying to recover from identity theft.
 
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Protecting Your myPay Account

Protecting your myPay account is more important than ever, visit myPay Account Protection & Security to learn what you can do to protect yourself.

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Help is Available!

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While in myPay, click on the help symbol for more information on specific options.

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View "how to" videos on our YouTube Channel to learn how to complete certain actions or receive help logging in.
 

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Trusted Agents are available to help you solve myPay login and password needs in person. To locate a nearby Trusted Agent, visit Trusted Agents. 
 

If you still need assistance, visit Ask myPay for answers to frequently asked questions or submit a question of your own.

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Page Updated: Jan. 28, 2026