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askDFAS
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Customer Service

800-321-1080
M-F, 8 a.m. to 5 p.m. ET

Convenient Options for Getting Pay Information and Making Pay Account Updates

Instead of waiting on hold to talk to a customer service representative, you can use these convenient self-service options for getting your retired or annuitant pay information, and for making updates to your pay account.
 

Retirees

Retirees - Use myPay for statements and tax documents: https://mypay.dfas.mil

• View/print/save a Retiree Account Statement
• View/print/save a CRSC statement
• View/print/save a current year IRS Form 1099-R and up to four prior year 1099-Rs
• View/print/save the IRS Form 1095 for reporting Affordable Care Act information
• Turn On/Off Hard Copy for RAS, 1099-R, IRS Form 1095
• View/print/save an official Verification of Pay letter
• View Court Orders

Retirees - Use myPay for Retired Pay account updates: https://mypay.dfas.mil

• Change mailing address or email address
• Change federal and state tax withholding
• Change Direct Deposit information
• Add or change beneficiary for Arrears of Pay (final retired pay payment)
• Check RAS for SBP election information
• Start, stop or change allotments

Retirees - Use myPay for these myPay account options: https://mypay.dfas.mil

• Set up a Limited Access Account
• Newsletter Alert Notifications - turn on/off     
• Tax Statement Alert Notifications - turn on/off
• Change login ID or password for myPay
• Password on Demand for myPay, including online password reset

Note: Please see the Tax Season article in this issue for information on reactivating your myPay account or setting up a first-time myPay account.
 
Retirees - Use the online AskDFAS option to: http://go.usa.gov/xPh7p

• Request a current year IRS Form 1099-R or up to two prior year 1099-Rs mailed to an address on record or to a one-time-only, temporary address
• Request a 1095 tax statement
• Change mailing address
• Report the death of a retiree

Retirees - Use the telephone self-serve option to:
Request a current year IRS Form 1099-R or up to two prior year 1099-Rs mailed to address on record   

• Call 800-321-1080
• Choose option 1 for self-serve
• Choose option 1 for retiree
• Choose option 1 to request 1099-R

 

Annuitants

Annuitants - Use myPay for statements and tax documents: https://mypay.dfas.mil

• View/print/save an Annuitant Account Statement
• View/print/save a current year IRS Form 1099-R and up to two prior year 1099-Rs
• Print/save a Certificate of Eligibility
• Print/save a Report of Existence

Annuitants - Use myPay for Annuity Pay account updates: https://mypay.dfas.mil

• Change mailing address or email address
• Change federal tax withholding
• Change Direct Deposit information
• Submit a Certificate of Eligibility
• Submit a Report of Existence

Annuitants - Use myPay for these myPay account options: https://mypay.dfas.mil

• Set up a Limited Access Account
• Newsletter Alert Notifications - turn on/off     
• Tax Statement Alert Notifications - turn on/off
• Change login ID or password for myPay
• Password on Demand for myPay, including online password reset

Note: Please see the Tax Season article in this issue for information on reactivating your myPay account or setting up a first-time myPay account.

Annuitants - Use the online AskDFAS option to: http://go.usa.gov/xPh7p
Request a current year IRS Form 1099-R or up to two prior year 1099-Rs mailed to address on record or to a one-time-only, temporary address.