Cathy Van Hoesen, Director, Finance Standards and Customer Services

Mrs. Cathy Van Hoesen is the Director of Finance Standards and Customer Services, Defense Finance and Accounting Service (DFAS). In this role, she is responsible for leading efficiency and standardization across the finance mission areas including pay transactions for military personnel, federal civilian employees, military retirees and annuitants, and disbursing transactions totaling over $579 billion annually. Furthermore, she provides oversight for the DFAS Customer Care Centers, DoD Overseas Banking and Credit Unions, and Operations Contingency Planning teams.
 
Prior to her current role, Mrs. Van Hoesen served as the Director of Financial Management. As the principal resource management advisor responsible for a Working Capital Fund budget over $1.4B and 12,000 work years, she managed funding for agency-level programs, provided oversight for customer revenue and billing, and was responsible for the agency cash position. Mrs. Van Hoesen also managed a capital investment program of over $30M comprised of Information and Technology and minor construction projects.
 
Mrs. Van Hoesen began her federal career as a budget analyst with the Department of Navy, working in various offices including Navy Comptroller and the Future Aircraft Carrier Program. She came to DFAS in 2009 and has served in many roles including Director of Strategic Planning and Management where she led planning, development, and execution of the Agency Strategic Plan. In this role, she led strategic working groups and initiatives to drive focused change in the organization.
 
Mrs. Van Hoesen earned her bachelors and masters degrees in Public Affairs from Indiana University with a focus on policy studies.