01234 Broadway Blvd
Indianapolis, IN  46239 US
Day Phone: 123-456-7891
Email: kate.wright@comcast.com

Work Experience:


Department of ABC

Indianapolis, IN    United States
03/2012 - Present
Salary: 40,266.00  USD Per Year
Hours per week: 40
Series: 0303 Pay Plan: GS Grade: 07




Support Assistant (This is a federal job)

Provide assistance with daily operations to the Freedom of Information Act (FOIA) program. Serve in a liaison capacity with subject matter experts inside and outside the organization for the purpose of receiving or providing information relating to FOIA. Utilize and interpret current FOIA policy and guidance to include requirements of the Privacy Policy for safeguarding the collection, access, use, dissemination, and storage of personally identifiable information (PII).
Draft, compose, edit and provide formal responses to FOIA correspondence after conducting research on applicable directives. Utilize proper grammar, punctuation and proofreading. Respond to written and oral inquiries from requesters and other agencies. Accountable for the disposition of memos, administrative documents, including reports and proposals that contain sensitive information and subject to certain privacy act requirements or audits. In depth understanding of the E-Government Act of 2002. Regularly conduct Privacy Impact Assessments when collecting, maintaining, or disseminating information in identifiable forms.


* Assisted with the implementation of a FOIA automated system, which improved precision and data entry, and cut costs of paper by 95%.

* Recognized by the Director FOIA department for outstanding contributions during the planning, implementation and execution of the new automated system.

* Consulted frequently by staff and provided solutions to issues with Microsoft Office applications such as word processing, spreadsheets and graphs.

* Principal internal point of contact for FOIA inquires to include providing training and presentations to key personnel.



BDC Incorporated
Indianapolis, IN    United States

06/2010 - 03/2012
Salary: 32,400.00  USD Per Year
Hours per week: 40

Administrative Assistant

Formatted and documented correspondence in accordance with the office correspondence manuals. Recorded and distributed management committee minutes. Received, identified and distributed Freedom of Information Act (FOIA) inquires to appropriate department. Utilized knowledge of FOIA to verify the responses to inquiries were in compliance with law requirements. Worked efficiently and handled multiple assignments with competing priorities, often under considerable pressure to meet deadlines. Answered phones, scheduled appointments, managed calendars, and greet customers and visitors. Handle interactions with courtesy, sensitivity and respect for others.


* During fiscal year 2011, recorded, drafted, and distributed 45 minutes of executive committee meetings within 48 hours.

* Recognized by the Office Director for the development of tickler and database systems for all office correspondence.

* Received several compliments from customers and visitors for handling sensitive interactions with courtesy, diplomacy and respect.



CAG University
Indianapolis, IN    United States

01/2006 - 06/2010
Salary: 16,200.00  USD Per Year
Hours per week: 26

Records Management-Student Trainee

Processed, validated and preserved documents and records for the admissions department to satisfy accreditation, auditing, and regulatory requirements. With guidance, reviewed and verified course descriptions, course outlines and credential files for accuracy and audit readiness. Under direct supervision, managed, protected and controlled information resources and supporting information technologies. Served as liaison for the department with other areas of the college to gather information and resolve records management problems. Prepared consolidated reports of findings. Composed meeting minutes utilizing proper grammar, punctuation and proofreading to record outcomes.


* Served on working group that required applying administrative concepts, principles, and practices in evaluating and recommending new records management solutions.

* Created a database to compile and manage disposition of information. Developed training materials and conducted training on new procedures.

* Utilized expertise on Data Management knowledge to create a standard operating procedure for the management and use of records.


CAG University Indianapolis, IN  United States
Bachelor's Degree 05/2010
GPA: 3.25 of a maximum 4.00
Major: General Studies Honors: Cum Laude

Relevant Coursework, Licenses and Certifications:

Bachelor of Science in General Studies degree program consisted of 124 credit hours of coursework, including liberal arts courses and a concentration in business.

Relevant Course Work: Business Communications, Technical Writing, Systems Analysis & Design, Information & Technology Project Management, Program Logic and Design, Data Communications, Systems Analysis & Design, Database Systems, Business Statistics, Statistics for Managers, Business Research, Business Communications and Technical Writing.

Licenses and Certifications:

* Lean Six Green Belt- October 2012

* Certified Administrative Professional (CAP)-November 2011

* Certified Records Manager (CRM)- July 2010

Job Related Training:


Fiscal Year 2012:

* Recent FOIA Decisions: Significant Changes in FOIA Guidance 2012

* Processing FOIA Requests for Data Bases/Data Sets- Best Practices.

* Multi-Agency FOIA Training.

Fiscal Year 2011:

* Openness, Transparency, Accountability in FOIA.

* e-Discovery Tools for FOIA processing.

* The "Nuts and Bolts"- FOIA- Fees, Fee Category, Fee Waiver and expediting Processing Requests.








Joseph Pi

BDC Incorporated

FOIA Privacy Officer



Ramona Pryor

CAG University

Assistant Professor



Jason L. Ruiz

CAG University

Records Administrator



Additional Information:


Additional Skills:

The completion of the Bachelors of Science in General Studies degree allowed me to acquire 4 major Knowledge, Skills and Abilities (KSA’s) sets to include: Information Literacy, Qualitative and Quantitative proficiency, Computer Technology and Writing.

* Developed skills in the areas of information creation, organization, and dissemination, as well as the ability to locate, access, retrieve, evaluate, and synthesize.

* Developed computer technology skills including proficiency using Microsoft Office applications such as Word, Excel, Power Point, and Outlook.

* Proficient typing skills (40 Words Per Minute).

Current position allows me to apply the Knowledge of FOIA in accordance with the Privacy Act of 1974, the E-Government Act of 2002 and the Federal Information Security Management Act (FISMA).

* Utilize the Knowledge of FOIA records retention schedules and the National Archives and Records Administration regulations to perform daily duties in regards of the FOIA program.


Fiscal Year 2012: 2 Special Act Awards; 8 Peer to Peer Awards