How to Set Up Online Password Reset

Defense Finance
and Accounting Service
Providing payment services of the U.S. Department of Defense

Start myPay Online Password Reset

Beginning Dec. 13, 2012, you’ll notice something different the next time you log in to myPay. We’ve added an online password reset option. After entering your username and password, you’ll see a list of questions. If you answer eight of them, you’ll be able to reset your own myPay password in minutes the next time you forget it.
To set up your online password reset, follow the steps below:
  1. Go to the myPay home page at
  2. Enter your Login ID and Password and click “Go" or use SmartCard Login if you have a DoD CAC or HHS PIV card.
  3. Agree to the terms of the User Agreement.
  4. Check the boxes beside the eight questions you want to answer.
  5. Click the “Submit Questions” button.
  6. Answer each question and click “Submit Answers.” (Be sure to remember your answers. You must be able to provide the same answers to reset your password later.)
  7. Select “Main” in the upper right corner of the page to begin using myPay.
  8. To change your security questions and answers, click “Security Questions for Password Resets.
To skip steps four through seven above, you can click “Answer Later” at the bottom of the screen. However, you will not be able to reset your own myPay password online if you forget it.

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Updated Dec. 13, 2012