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DFAS reemphasizes agency email policy

Indianapolis (Oct. 11, 2011) – The Defense Finance and Accounting Service has responded to several bogus email messages received by customers by reemphasizing its email policy with regards to customer communications.

The agency was alerted by customers of email messages bearing the agency logo requesting personal information. Some of the messages include fake DFAS case numbers and use "Fwd: Payment Approval" in the subject line. A closer look will show the message is sent from a “@yahoo.cn” address.

DFAS officials point to the agency’s email policy that has been developed to protect customer privacy.

DFAS will never send you unsolicited email messages requesting your myPay login ID and password or any other personal or financial information.  We also will not send you unsolicited email messages with attachments.  Never reveal your myPay login credentials in response to an email, no matter who appears to have sent it. And if you receive an e-mail message that appears suspicious, do not click on any links or open attachments.
 
The best way to protect yourself online is knowledge. Equip yourself and protect your family by visiting the Internet Fraud page on USA.gov.
 
Customers who receive messages they believe to be attempts to get their personal information should take precautions against criminals wishing to gain access to their computers or those hoping to fool them into providing valuable personal information.

Updated Oct. 11, 2011