Frequently Asked Questions
If you’re a myPay user, you can see the change by reviewing your myPay account three to seven business days after enrolling. Otherwise, you will not receive notification from DFAS when your direct deposit starts. Please check your bank statement or contact your bank on pay day to see to see if your pay was deposited. Please do not call DFAS to ask if your payment was deposited. We cannot view your bank accounts.
We understand that a small number of benefit recipients might not be able to open bank accounts, so we have worked with the Department of the Treasury to provide you with a debit card option similar to the one Treasury is offering to Department of Veterans Affairs and Social Security payment recipients. Find out more about the Direct Express Card option.
If you were over 90 years of age by May 1, 2011 and you currently receive your payments by mail, you will be extended an automatic waiver from the Treasury requirement. You do not have to do anything. You will automatically continue to receive your payments by check. Similarly, we have extended automatic waivers to all our beneficiaries living abroad and all our beneficiaries who have a mental impairment.
Otherwise, if you want to contiue receiving paper checks, you must apply for a waiver. Please be advised that you can only qualify for a waiver if you meet one of the following conditions:
- You have a mental impairment (doctor's note recommended but not required).
- You live in a remote location where the infrastructure does not support use of electronic payment products. For example, direct deposit is not available or there are no ATMs or point of sale locations to uitilize a debit and/or prepaid card.
Please do not apply for a waiver unless you believe you meet one of above-referenced conditions. If you do meet one of those conditions, you can find more details about the waiver application process, including a link to the request form, on our EFT waiver page.