Location: Stuttgart,
Agency: Defense Information Systems Agency
Activity: DISA - FE3B
Service: Army or Air Force
Desired Grade: E4:E5:E6
Tour Description: 25-6654, Length 2 Years: ***This is a two year unaccompanied overseas tour with the option to extend for the third year.
Will be required to perform TDY missions 25-50 %.
Provide DISAs Service Support Environment (SSE)/Classified Mobility Support with mission critical technical support within a joint classified support area at DISA Stuttgart Germany.
Personnel in this position provide immediate technical support and must have a high aptitude for resolving technical issues.
This is a front-line position requiring professionalism, expert technical skills, and persistent communications with customers and Global Service Desk leadership. A few key duties: Baseline images to new devices, reimage and provisioning.
Configure and pair hotspots, request and approve red grey certificates.
Provide troubleshooting, resolution and/or escalation of devices.
Use of current ticketing system in order to manage properly documentation of incidents and service requests.
Document procedures and coordinate with Tier-I (Regional Support Centers) to improve the agency’s ability to achieve First Contact Resolution.
Provide DISAs Service Support Environment (SSE)/Classified Mobility Support with mission critical technical support within a joint classified support area at DISA HQ Ft.
Meade.
Personnel in this position provide immediate technical support and must have a high aptitude for resolving technical issues.
This is a front-line position requiring professionalism, expert technical skills, and persistent communications with customers and Global Service Desk leadership. A few key duties: Baseline images to new devices, reimage and provisioning.
Configure and pair hotspots, request and approve red grey certificates.
Provide troubleshooting, resolution and/or escalation of devices.
Use of current ticketing system in order to manage properly documentation of incidents and service requests.
Document procedures and coordinate with Tier-I (Regional Support Centers) to improve the agency’s ability to achieve First Contact Resolution.
Qualifications: MUST HAVE an active Security + certification and experience working desktop/mobility/service desk environment or Windows Server admin.
Requires excellent written and verbal communications.
Other IT certifications (HDI Desktop, A+, Network+, etc ... ) are desired, but not required.
Active Secret Clearance
To apply, contact: SFC Dan Brown - 317-459-4983