Defense Finance
and Accounting Service

Providing payment services of the U.S. Department of Defense

1-888-332-7411

MyPay

If you have a military hospital debt

How hospital debts occur
Hospital debts generally occur when a non-military person receives emergency care at a military medical facility. In an emergency situation, emergency personnel will transport individuals to the nearest medical facility. If an individual is transported to a military medical facility, hospital personnel must provide care to individuals even if the person is not a member of the Armed Forces or their dependent. An individual receiving care is expected to pay for services rendered either through their own personal medical insurance or personal payment.
If you received treatment at a military facility but you paid the hospital, please send our office proof of payment. Proof of payment can include a Cash Collection Voucher, DD Form 1131, or a copy of the front and back of a negotiated check. Mail or fax documentation to:
 
DFAS-IN/Debt and Claims
Dept. 3300 ATTN: Customer Care Center
8899 East 56th Street
Indianapolis, In 46249-3300
Fax: 317-275-0281
 
If you have insurance
You must settle your claim with your insurance provider. If you have documentation indicating your insurance provider has settled your claim, please fax it to 317-275-0281, or you may mail it to:
 
DFAS-IN/Debt and Claims
Dept. 3300 ATTN: Customer Care Center
8899 East 56th Street
Indianapolis, IN 46249-3300
               
Ensure your account number is on all documentation submitted.
        
If you have documentation you believe will have an impact on your account with us, please send it in. We will forward all documentation submitted to the hospital that sent us the debt for their review. Until we receive notification from the hospital that the debt is not valid, collection action will continue.

If you were hurt on the job
You must contact your worker’s compensation office. If they made payment to the hospital, please provide us proof. If they are working your case, please provide us documentation via fax at 317-275-0281.

If you are being billed for a dependent’s care
If your dependent is authorized to receive treatment at a military facility, it is possible your dependent did not present their Military Identification Card at the time of treatment. You, or the dependent, must contact the appropriate hospital medical accounts office to ensure they have a record of the benefits. It may be necessary for the sponsor to contact a local base Pass and Identification Office to ensure the dependent is properly enrolled to receive benefits. The hospital will determine if an adjustment to the billed rate is justified and will notify us of any changes. In the meantime, payment arrangements must be made to satisfy the debt. Any overpayments will be returned to you.

If your deceased family member has a hospital debt
We sincerely regret your loss. Please provide us a copy of the death certificate. Mail or fax documentation to:
 
DFAS-IN/Debt and Claims
Dept. 3300 ATTN: Customer Care Center
8899 East 56th Street
Indianapolis, In 46249-3300
Fax: 317-275-0281
 
If your account is with Victims of Crime
Please provide us with documentation indicating that Victims of Crime is working your case. You can fax documents to 317-275-0281.

Pay my debt

Contact Us



Page updated March 1, 2011