If you have questions on completing visit https://www.dfas.mil//MilitaryMembers/travelpay/Army-Travel-Forms/ for guidance.

In addition, the 2nd page of the 1351-2 also has information on completing the form.  You can also use SmartVoucher http://www.dfas.mil/tdytravel/smartvoucher.html.  SmartVoucher makes it easier for Army active, Reserve and mobilized National Guard Soldiers to complete their temporary duty (TDY) travel vouchers error-free.  It goes step-by-step through a series of questions and once you are finished it will generate a completed DD Form 1351-2 travel voucher.

Please see your local finance office for further questions. 

If further guidance is needed please contact a customer service representative at 1-888-332-7366 option 4, 1 or submit a question via Ask Travel Pay.

Defense Travel System (DTS) users, contact your Lead Defense Travel Administrator (LDTA) or login to the DTS website. 

For checking the status of vouchers sent to DFAS for processing and payment please visit https://www.dfas.mil/MilitaryMembers/travelpay/Check-Travel-Voucher-Status/

Once the claim has been assigned a work item ID number (WIID) the turnaround time is applicable. The current turnaround times can be found for the following below. 

PCS/ETS/Retirement – https://www.dfas.mil/MilitaryMembers/travelpay/armypcs/Army-PCS-2/ 

TDY/Reserve/Contingency – https://www.dfas.mil/MilitaryMembers/travelpay/Army-TDY/ 

Civilian Employees – https://www.dfas.mil/CivilianEmployees/Civilian-Permanent-Change-of-Station-PCS/ 

Please allow 3-5 business days for payment to post to your account. If this time has been exceeded you may contact the Travel Pay Customer Care Center at 1-888-332-7366 or submit a question via Ask Travel Pay option 4, 1.
 

Travel Voucher Direct is a submission tool. Once your claim has been submitted to the processing department your ticket will be closed. You will receive notification when your claim has been inputted into the processing system.

Please allow 3-5 business days for payment to post to your account. If this time has been exceeded you may contact the Travel Pay Customer Care Center at 1-888-332-7366 option 4, 1  or submit a question via Ask Travel Pay.

Army - Most travel inquires can be answered at your local finance office. If you need additional information, please contact the Travel Pay Customer Care Center at 1-888-332-7366 or submit a question via Ask Travel Pay.

DTS - Travel inquires can be answered by your LDTA or https://www.defensetravel.dod.mil/. 

Other Branches of service – Reach out to your local finance office for assistance. DFAS Rome cannot assist with your travel inquiries.
 

f you have a Travel Debt question please visit https://www.dfas.mil/debtandclaims/ 

If you have a Travel Debt processed by DFAS Travel Pay you can contact the Travel Pay Customer Care Center at 1-888-332-7366 option 4, 1 to speak with a representative who can help you identify the reason for the debt or submit a question via Ask Travel Pay.  You will also receive a certified letter with a point of contact where you can direct all questions and concerns or remittance to.
 

There are several reasons why you may experience a discrepancy in payment. Please review the remarks on your Advice of Payment (AOP) for reason(s). 

Army - Most discrepancy inquires can be answered at your local finance office. If you need additional information, please contact the Travel Pay Customer Care Center at 1-888-332-7366 option 4, 1 or submit a question via Ask Travel Pay.

DTS - Travel inquires can be answered by your LDTA or https://www.defensetravel.dod.mil/. 

Other Branches of service – Reach out to your local finance office for assistance. DFAS Rome cannot assist with your travel inquiries.

ou can obtain a copy of your advice of payment by logging in your myPay account at: https://mypay.dfas.mil and clicking on Travel Advice of Payment. You also can contact your local finance office for a copy.

 If you receive a short payment make sure to review the remarks on your advice of payment for guidance. You can file a supplemental claim by submitting a revised SmartVoucher or 1351-2 with new signatures and current dates for the claimant and reviewer. If not submitting through SmartVoucher annotate "Supplemental” at the top of the 1351-2 along with remarks in block 29 of what you are looking to be reimbursed for. Remember to resubmit all travel orders, statement of non-availability (if required per orders), and all paid receipts, where applicable, are required.

Army - Most travel inquires can be answered at your local finance office or on DFAS.mil. At dfas.mil travel information can be found by clicking on "Military Member" in the blue banner near the top of the webpage. After clicking "Military Member", a column will appear on the left-hand side.  Click on "Travel Pay" and a drop down of travel sections will appear. Click on the section that is applicable to your needs. For Dity's/PPM's most questions can be answered by your local transportation office. If you need additional information, please contact the Travel Pay Customer Care Center at 1-888-332-7366 option 4, 1.

DTS- Travel inquires can be answered by your LDTA or https://www.defensetravel.dod.mil/. 

Other Branches of service – Reach out to your local finance office for assistance. DFAS cannot assist with your travel inquiries.

Civilian - Most travel inquires can be answered at your local Human resources office. If you need additional information, please contact the Travel Pay Customer Care Center at 1-888-332-7366 option 4, 1.

Visit  https://www.travel.dod.mil/ to view all travel regulations.
 
The Joint Travel Regulations (JTR) (https://www.travel.dod.mil/Policy-Regulations/Joint-Travel-Regulations/) are for members of the Uniformed Services of the United States and DoD civilian employees and civilians who travel using DoD funding. The JTR contains regulations related to per diem, travel and transportation allowances, relocation allowances, and certain other allowances.
 
The Department of Defense Financial Management Regulation (DoD FMR), Volume 9: Travel Policy and Procedures (https://comptroller.defense.gov/fmr/) provides supplemental instructions regarding the payment of allowances authorized by the JTR. The DoD FMR applies to all personnel traveling under orders funded by the DoD, including:
• Military members
• Reserve component members
• Civilian Employees
• Dependents on official orders
• Travelers on DoD invitational travel authorizations
 

No, each time you create a new voucher it is automatically saved to your account. Therefore, you can log back into the SmartVoucher and finish completing the voucher at any point.

Initially you must complete each step in order from left to right.  Once the steps are fully completed, you will be able to navigate through the steps to view information. However, if you make changes on a step, and those changes affect information or calculations on subsequent steps, you will be required to once again complete the steps in order (left to right).

After completing the itinerary tab, it will be displayed on the itinerary in a summary format. If you do not have an option to click the Next button, your itinerary is incomplete. Therefore, in the itinerary you must add another destination and state MC as your reason for stopping; or you must answer No to the following question: Did you depart this location? and input the date when the travel period ended.

Click Supplemental Voucher on the Menu tab, then all applicable vouchers will appear on which a supplemental can be generated. Once the correct voucher is selected, make the necessary edits and then follow the same procedures you followed on your initial submission. Be sure to add remarks on the Miscellaneous tab section C to indicate additional entitlements being claimed on this supplemental voucher.

Include your leave into your itinerary as one of your destinations, and use the LV as the code associated with the reason for stop.

The Lodging Tax is not included in the drop-down list for Reimbursable expenses because it is included as part of the total lodging cost being claimed in the Itinerary tab. An entry in the Reimbursable Expenses section is created when you enter an amount for lodging taxes.

The application is available 24 hours/7 days a week.

For assistance with submitting your PCS claim (including TLE and DITY/PPM’s) please visit https://www.dfas.mil/MilitaryMembers/travelpay/Where-to-Submit-Your-Claim/.

Most travel PCS inquiries can be answered at your local finance office or on DFAS.mil. If you need additional information, please contact the Travel Pay Customer Care Center at 1-888-332-7366 option 4, 1 or submit a question via Ask Travel Pay.

For ETS moves please see here or you may contact the Travel Pay Customer Care Center at 1-888-332-7366 option 4, 1 to check the status of your separation claim or submit a question via Ask Travel Pay.

Army – Most debt inquiries can be answered at your local finance office. If you need additional information, please contact the Travel Pay Customer Care Center at 1-888-332-7366 option 4, 1 or submit a question via Ask Travel Pay.

DTS – Travel debt inquires can be answered by your LDTA or https://www.defensetravel.dod.mil/.

Other branches of service - Reach out to your local finance office for assistance. DFAS Rome cannot assist with your travel debt inquiries.

You may contact the Travel Pay Customer Care Center at 1-888-332-7366 option 4, 1 or submit a question via Ask Travel Pay. For questions about your Personally Procured Move (PPM formerly DITY), contact your Transportation Office. Your Transportation Office must approve the weight allowance then send your voucher to DFAS.

An advance can be requested anytime prior to travel. For information on advances you can visit dfas.mil. At dfas.mil travel information can be found by clicking on "Military Member" in the blue banner near the top of the webpage. After clicking "Military Member", a column will appear on the left-hand side.  Click on "Travel Pay" and a drop down of travel sections will appear. Click on the section that is applicable to your needs. For specific timeframes of when an advance can be processed for payment please see the Travel Pay section.

For information on how to submit your travel advance please visit https://www.dfas.mil/MilitaryMembers/travelpay/Where-to-Submit-Your-Claim/.

You can access the following link to get up to date rates for PCS and TDY travel: https://www.travel.dod.mil/Travel-Transportation-Rates/Mileage-Rates/.

For questions regarding the use of your POV please visit the following area on dfas.mil - At dfas.mil travel information can be found by clicking on "Military Member" in the blue banner near the top of the webpage. After clicking "Military Member", a column will appear on the left-hand side.  Click on "Travel Pay" and a drop down of travel sections will appear. Click on the section that is applicable to your needs. 

For questions regarding what is authorized per your orders please see your local finance office. 

If further guidance is needed please contact a customer service representative at 1-888-332-7366 option 4, 1 or submit a question via Ask Travel Pay.

Prior to purchasing airfare please discuss with your local finance office and review your orders for authorization.  To ensure full reimbursement airfare should be purchased through CWT SATO. For additional information on airfare please see: https://www.travel.dod.mil/Programs/Commercial-Air/.

AEA is the reimbursement of incurred expenses, up to the limit specified in the JTR. Reimbursement is contingent on per diem eligibility, and is subject to the same definitions and rules governing per diem. For questions regarding specific allowances please contact your local finance office or visit the following area on dfas.mil -  dfas.mil travel information can be found by clicking on "Military Member" in the blue banner near the top of the webpage. After clicking "Military Member", a column will appear on the left-hand side.  Click on "Travel Pay" and a drop down of travel sections will appear. Click on the section that is applicable to your needs. . If further guidance is needed please contact a customer service representative at 1-888-332-7366 option 4, 1 or submit a question via Ask Travel Pay.

There are multiple reasons as to why you were not reimbursed fully.

The following is a list of common problems that can result in short/low payments:
   

• No Statement of Non-Availability (SNA) provided
• Orders indicated meals were provided
• Not all orders submitted for entire mobilized tour (Contingency Operations)
• Missing or incomplete receipts, or an actual paid receipt was not submitted
• Your orders did not authorize the reimbursement

Please see your local finance for further questions. 

If further guidance is needed please contact a customer service representative at 1-888-332-7366 option 4, 1 or submit a question via Ask Travel Pay.

Visit the following web site for per diem rates: https://www.travel.dod.mil/  (select Travel and Transportation Rates/ select Per Diem / select Per Diem Rate Lookup)

Per the JTR (020304 F) the reimbursement rates for incidental expenses
differ by location:
1. CONUS Incidental Expenses are $5.00.
2. OCONUS Reduced Incidental Expenses ($3.50) are the rate when a traveler is assigned to
a TDY at a U.S. installation and lodged in Government quarters, except for en route travel days. If the
AO determines that the $3.50 is inadequate, then the OCONUS locality rate for incidental expenses may
be authorized and stated on the travel authorization. This does not apply on any day the Service member
is traveling.
For additional information please visit https://www.dfas.mil/MilitaryMembers/travelpay/Army-TDY/

The proportional meal rate (PMR) applies when one or two meals are provided to you at no cost.  The PMR is computed by averaging the standard GMR and the meals portion of the applicable locality rate. NOTE: Proportional meal rate does not apply on the first and last days of travel.

For more information visit here. 

Advance travel payments may be authorized if your orders state that you are a non-charge card-holder or travel circumstances prohibit the use of a charge card. You may request an advance any time prior to travel but an advance can only be processed 10 days prior to departure. IMPORTANT: Advances are limited to 80% of lodging and meals, and 100% of budgeted reimbursable expenses (e.g., rental car, conference fees, etc.).

Please visit https://www.dfas.mil/MilitaryMembers/travelpay/Travel-Forms-Resources-and-Regulations/ for more information regarding advances and the form. 

Communication services are covered in the incidental expenses portion of per diem rate and are not reimbursable separately. Gov’t owned/leased services should be used for official communications. Expenses, such as cell phone or prepaid minutes use, necessary for official TDY travel are mission-related expenses and not payable under JTR authority.
 
To determine your reimbursable expenses, please see ‘Per Diem’ and ‘Misc Reimbursable Expenses’ listed under the appropriate TDY travel type located at https://www.dfas.mil/MilitaryMembers/travelpay/Army-TDY/. 

It all depends on how your orders are written. If they state 'limited to cost construct' you will be paid what is most advantageous to the government. You would be reimbursed the lesser of the Defense Table of Official Distances (DTOD) mileage or the city pairs airfare. In addition, when paying POV miles enroute lodging will not be reimbursed as it is not advantageous to the government.

All travel orders are required to state whether transportation tickets were personally purchased by the traveler through an individually billed account (IBA) or if they were purchased by the government through a centrally billed account (CBA). If the orders do not state which method was used, then the expense is not reimbursable until purchasing the ticket by IBA is authorized in an amended travel order.

Yes, you may file your claim electronically. To find out where you need to submit your travel claim, please visit https://www.dfas.mil/MilitaryMembers/travelpay/Where-to-Submit-Your-Claim/.  

Please ensure all documents are scanned together in a single file pdf document when submitting.

Lodging only, regardless of the amount claimed, requires an itemized paid receipt. Receipts are also required for all other miscellaneous expenses of $75 or more.

If you are on TDY under multiple orders and there is no break in duty between them, file all of your TDY vouchers on one DD1351-2.  This will reduce errors or shortages in your reimbursement. 

If there are breaks in duty, for example, you returned home before starting the next TDY or went on leave at the end of one TDY before starting the next TDY, file your claims separately.

No. Regulations state that travel claims for TDY more than 30 days are to be filed monthly as accruals.

To file monthly accruals, you must file a travel claim DD Form 1351-2 with all orders and receipts.  For submission information please visit https://www.dfas.mil/MilitaryMembers/travelpay/Where-to-Submit-Your-Claim/. 

You must request an itemized final paid receipt from the rental car company. Rental cars, regardless of dollar amount, can only be reimbursed with a rental receipt showing the itemization of charges, as well as, showing paid in full with method or form of payment.

You will need to go back to your point of contact for your travel to assist you in obtaining an SNA/DD Form 1351-5 for lodging.

If you are on extended TDY (anything over 30 days) while on Permanent Change of Station (PCS) orders, you may submit an accrual for the TDY portion only. Accruals should be submitted to the TDY processing department.  Once the TDY is complete, you will need to see your gaining Army Military Pay Office (AMPO) for your PCS entitlements.

To find out where you need to submit your travel claim, please visit https://www.dfas.mil/MilitaryMembers/travelpay/Where-to-Submit-Your-Claim/.