Graphic representing the Annual Customer Satisfactions survey and that DFAS is listening for feedback. It includes a photo of the DFAS seal on the left side and a photo of a Customer Service Representative on the right. In the middle are seven silhouettes representing our customers: Military, Retirees, Civilians, Small Business Partners, Travelers, Accountants and Security Cooperation Accounting.

Actions Taken in Audit Support

These are improvements based on YOUR feedback during our Annual Customer Satisfaction Survey. We're still listening to what other things we can do to improve our collective customer experience.

Improvements From 2023 Feedback

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	Customer Outreach

The DFAS-Columbus Audit Support Evidentiary Matter Branch has provided over 197,000 documents to the IPAs in support of our customer audits, October 2023 through April 2024.

	Self Service and Tool Improvements

	Process Improvements

Improvements from 2022 Survey Feedback

DFAS collaborates across our sites and with our customers to complete “Provided by Client” (PBC) requests and to develop Corrective Action Plans (CAP) to address Notices of Findings and Recommendations (NFR).
Aggressively supported the Air Force’s audit re-performance of CCAS and achieved a 100% match rate for two straight quarters while also closing 53% of AF CAPs.
Utilized team's audit experience to create a phased testing approach and substantive testing methodology in preparation for the DCSA and DHRA audits.
For Army Working Capital Fund, DFAS’ leadership in stabilizing ADVANA Fund Balance with Treasury (FBwT) resulting in a decrease from $4B undistributed to $127M in the past 6 months.