Customer Service

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Frequently Asked Questions

Helpful myPay Videos on YouTube


If you need to get started with myPay, reactivate your account, or change your email or mailing address or banking direct deposit, we have step-by-step videos on YouTube to show you how.

The videos are available at the DFAS YouTube channel at:

Or go direct to a specific video:

The channel also features a video produced to introduce customers to the design and navigation changes made to myPay in May:

Page last updated on Sept 25, 2019