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Frequently Asked Questions

Director’s Message

Greetings from Cleveland,

Did this year go by as fast for you as it did for us? As I look back at 2019, and see all of the new initiatives we started, it’s no wonder the time passed so quickly. 

Of course, as the year comes to a close, we start a new tax season, the busiest time of year for DFAS. Did you know that your retired or annuitant pay 1099R is available in myPay before 2019 even ends? If you’re in myPay, you could be working on your taxes early in January, with your 1099R downloaded from your myPay account. And with the refresh earlier this year, myPay is now simpler, streamlined and more mobile-friendly. That means it’s easier to manage your pay account on your smartphone or tablet web browser. This newsletter has a great article on accessing your myPay account.

Second, we are excited about our new, helpful tools to help you fill out and send us required forms and documentation quicker and easier. They include Form Wizards, how-to checklists and videos, and online upload tools. Please see the article in this issue. 

Third, you may have heard that Congress included the phasing out the SBP-DIC offset in the NDAA. If that becomes law, we will post information and updates on our website on a new page called SBP-DIC News: 

We also want you to note that we have added a new webpage that outlines the typical processing times for the most common requests we receive, including new retirements, account changes, CRDP/CRSC, Arrears of Pay, and starting an SBP annuity. Please check it out:

You might not be aware of all of the convenient options we provide for you to get the information you need regarding your retired or annuitant account, so we have outlined them in this issue. 

Finally, our website has a lot of helpful information. I hope you will take a few minutes to check it out:

Thank you for your service to our great country. We are proud to serve those who have served and we wish you and your family a safe and happy holiday season.


Page last updated on Dec 18, 2019