Customer Service

M-F, 8 a.m. to 5 p.m. ET


Frequently Asked Questions

Director’s Message

Greetings from Cleveland! Spring has finally arrived here, and today we are enjoying some beautiful, sunny weather after many days of rain. 
Inside DFAS, we’ve been working on a number of projects, together with our Branch of Service partners, to make it easier for you to communicate with us and for us to communicate with you when there is information or life changes that affect your retired or annuitant pay account. 
One big change is that myPay is now simpler, streamlined and more mobile-friendly. Please read the article in this issue. If you aren’t using myPay, now is the time to get started!
You play an important role in making sure your pay account is up to date. Changes in your life can affect your pay, and if you don’t update your account, it can cause difficulties for you or for your loved ones. Please use the handy roadmap we’ve provided to perform an account checkup at least once a year. 
If you have Survivor Benefit Plan coverage, it’s also important to make sure coverage and beneficiaries are current. You can do that by verifying the SBP information on your Retiree Account Statement, and we’ve outlined how to do that in this issue. 
One of the ways we’re improving our communication is to put more and more information on our website at The article in this newsletter highlights some of the important tools that may be helpful for you. 
Finally, from one of our partners, the Armed Forces Retirement Homes, a peek at what it’s like to live in their resort-like community in Gulfport, Mississippi.
We hope you find this newsletter helpful. If you have friends who aren’t online, be sure to download the PDF version of this newsletter and share. 
We thank you for your service and are honored to serve you. 

Page last updated on June 20, 2019