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Benefits of Using myPay

Instead of waiting on hold to talk to a customer service representative, you can use these convenient self-service options in myPay for getting your retired or annuity pay information, and for making updates to your pay account.

Now available: myPay text notification option

myPay now has the option for you to have key myPay account notifications sent by text, in addition to the email SmartDocs you currently receive. 

The next time you log in to your myPay account, you will be asked if you want to add a mobile phone number to your account.

If you add a mobile phone number, you will receive a text notification (in addition to the SmartDoc email) for key myPay account actions. Initially, only domestic mobile phone numbers can be registered to receive texts.

This text option is another step toward our goal of communicating more via text and making myPay more and more mobile-friendly.

To get more information about our text options visit myPay and click the FAQs tab at the top of the page: https://mypay.dfas.mil

Retirees

Retirees - Use myPay for statements and tax documents:
https://mypay.dfas.mil

  • View/print/save a Retiree Account Statement
  • View/print/save a CRSC statement
  • View/print/save a current year IRS Form 1099-R and up to four prior year 1099-Rs
  • View/print/save the IRS Form 1095 for reporting Affordable Care Act information
  • Turn On/Off Hard Copy for RAS, 1099-R, IRS Form 1095
  • View/print/save an official Verification of Pay letter
  • View Court Orders

Retirees - Use myPay for Retired Pay account updates:
https://mypay.dfas.mil

  • Change mailing address or email address
  • Change federal and state tax withholding
  • Change Direct Deposit information
  • Add or change beneficiary for Arrears of Pay (final retired pay payment)
  • Check RAS for SBP election information
  • Start, stop or change allotments

Retirees - Use myPay for these myPay account options:
https://mypay.dfas.mil

  • Set up a Limited Access Account
  • Newsletter Alert Notifications - turn on/off     
  • Tax Statement Alert Notifications - turn on/off        
  • Change login ID or password for myPay
  • Password on Demand for myPay, including online password reset
  • Register a mobile number to receive text messages


Annuitants

Annuitants - Use myPay for statements and tax documents:
https://mypay.dfas.mil

  • View/print/save an Annuitant Account Statement
  • View/print/save a current year IRS Form 1099-R and up   to two prior year 1099-Rs
  • Print/save a Certificate of Eligibility
  • Print/save a Report of Existence

Annuitants - Use myPay for Annuity Pay account updates:
https://mypay.dfas.mil

  • Change mailing address or email address
  • Change federal tax withholding
  • Change Direct Deposit information
  • Submit a Certificate of Eligibility
  • Submit a Report of Existence

Annuitants - Use myPay for these myPay account options:
https://mypay.dfas.mil

  • Set up a Limited Access Account
  • Newsletter Alert Notifications - turn on/off
  • Tax Statement Alert Notifications - turn on/off
  • Change login ID or password for myPay
  • Password on Demand for myPay, including online password reset
  • Register a mobile number to receive text messages


A note about Army AKO email addresses in myPay

If you still have an Army AKO email address in your myPay account, that email address is no longer valid and will be deleted when myPay does a data cleaning this spring. So, please make sure you have an updated email address in your personal email slot now.


Need help getting into myPay?

We know that some of you only use myPay once a year to get your 1099R during tax season. Then, when you do try to access your account, you discover that your password is expired, lost or forgotten.


Reactivating your myPay account

If your myPay account is in an inactive status because your password has expired, you can follow the simple steps below to reactivate your account.

1. Go to mypay.dfas.mil in your web browser on a computer or connected device

2. Click on the “Forgot or Need a Password?” link and enter your Login ID or Social Security Number

3. Choose to send a temporary password to your email or mailing address of record

4. When you receive the temporary password, go back to myPay and log in to reactivate your account.


If you have never used myPay, it’s easy to get started:

If you’ve never used myPay, you can request an initial password on the myPay homepage using the “Forgot or Need a Password” link. The password will be mailed to the address you have on file with DFAS and you will receive it in about 10 business days.

Once you receive your password in the mail, you can return to the myPay homepage and log in with your social security number and the password you received in the mail to create your myPay profile.

We have a downloadable step-by-step Get Started Guide to myPay on our website at: https://www.dfas.mil/retiredmilitary and a how-to video on the DFAS YouTube channel: https://www.youtube.com/DFAS

Take advantage of the self-service options available through myPay to simplify the management of your military retirement or annuity and access personalized information about your account.

Page last updated on March 18, 2020