myPay refresh launch set for May 4

INDIANAPOLIS (Apr. 22, 2019) – myPay, the Defense Finance and Accounting Service’s pay management portal used by approximately five million military members, federal civilian employees, and military retirees and annuitants, will launch its latest update on May 4, 2019 with design and technology enhancements to increase simplicity, streamline navigation and expand usability for mobile device users.

The myPay system underwent technical development updates to provide account owners enhanced access and the ability to quickly review pay details, download important tax and financial statements, and keep vital account information updated.

Known as a technical refresh, the extensive changes to myPay are quickly recognizable by a cleaner design and improved navigation to allow users to find and input their information quickly and effortlessly. The most noticeable difference for customers will be the redesigned homepage.

According to DFAS officials, myPay is the agency’s primary customer self-help tool and allows many to avoid the need to mail documents to DFAS or wait to speak with a customer service representative, especially during high call volume times.

“We want our customers to manage their financial business with DFAS and get back to the other important parts of their lives,” said Bruce Keith, director of DFAS Finance Standards and Customer Services. “I think the changes to myPay will be welcomed by everyone that uses it, whether that is a military member overseas or a retiree who visits once a year to retrieve a 1099R tax statement.”

Once the refresh launch is complete, customers will be able to login to myPay with their current login IDs and passwords, or by using government smart card credentials.