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Annuitant claimants must submit a waiver application within three years of the date the debt was discovered by a pay official.
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- We cannot process your waiver request if you dispute your debt. You can ask the Annuitant Pay Office to conduct an audit before you proceed with the waiver application process. Once your audit is complete, you can pursue a waiver. If your account was audited, ensure that you attach the results of your audit, and a statement acknowledging the validity of the debt, with the waiver application.
- Even if your debt is waived, any amount that was collected prior to the submission of the waiver application cannot be refunded.
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To apply for a waiver you must:
✓ Have a debt established on your pay account.
✓ Submit a waiver request within three years of the date the debt was discovered by a pay official.
✓ Agree to the validity of the debt
✓ Provide documentation to support your waiver request. Required documentation may vary based on the type of debt you have incurred and your circumstances. Provide all documents that describe how and why the debt occurred. If you reference a document in your waiver application you must provide the document. Supporting documentation MAY include:
- DD Form 1300 (Report of Casualty from Service)
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*Failure to provide supporting documents may delay or prevent consideration of your waiver request.
To submit your request for a debt waiver follow the steps below:
1. Contact the Annuitant Pay Office
This office should be able to explain the debt, and ensure you understand the amount of the debt and why it was established. If you did not receive a debt notification letter, you may call the Annuitant Pay Office at 800-321-1080. Once they have explained the debt, you may proceed with applying for a waiver.
2. Prepare
Complete boxes 1-19 on the DD Form 2789 – Waiver/Remission of Indebtedness Application, and gather supporting documents.
*Please note: You may need to right click to download or the save the documents to your computer before you are able to fill them out.*
SmartForm: For step-by-step guidance to help complete your DD Form 2789, click here.
PDF: Download and complete your DD Form 2789 in PDF format, click here.
To access DD Form 2789 instructions, click here.
3. Apply
Sign the DD Form 2789. Failure to do so may result in delayed processing. Submit the completed form and other required documentation to your Annuitant Pay Office. They will complete the remaining sections of the DD Form 2789 and submit the application to DFAS for consideration.
Return to the Debt and Claims DFAS Homepage
Page Updated July 7, 2023