New System to Better Serve America's Heroes
We have a new system in place to enhance customer service. The Travel Pay System (TPS) is designed to help us provide more accurate and timely payments. Below are some tips you’ll find useful when filling out your voucher…
1. Use the SmartVoucher or type to complete your DD 1351-2
Using the SmartVoucher online application makes filling out your voucher easier by populating the form based on your answers to a series of questions. Our Optical Character Reading (OCR) technology is much more effective at reading typed vouchers than handwritten ones. Submitting a typed voucher can help to reduce legibility issues with travel vouchers and ultimately help you get paid more timely.
2. Scan and send your voucher via email
With TPS, emailed vouchers are automatically scanned into our database and put onto the work-list for processing. When emailed, documents arrive almost immediately into our workflow, eliminating the mail delivery time. For best results, use a document scanner with a Dots Per Inch (DPI) setting of 300 or greater. We recommend you review your user's manual or consult the manufacturer's website for details on how to indentify and change DPI settings for your particular scanner.
3. Improved tracking of returned and resubmitted vouchers
TPS helps you get paid promptly for any returned and resubmitted vouchers. When a voucher is returned for any reason, you receive a barcode. When you use the barcode cover sheet on top of resubmitted documents automatically pairs the corrected documents with the originals. This ensures we have all documentation pertaining to your claim and can then provide you an accurate payment once it is received. Like with original submissions, we recommend use of email and a high-quality scanning device for the most effective resubmisison results.
Page updated Aug 1, 2013