Family Member Evacuations
As an eligible DoD military or civilian employee's family member voluntarily departing Japan, your obvious first concerns involve getting to your safe haven and keeping track of the kids, the luggage and all your important documents. But once you've reached your designated safe haven you'll probably need funds for lodging and meal expenses.IMPORTANT NOTE: Keep your receipts for lodging, as well as for authorized expenses over $75.
If you are near a military installation regardless of service, the finance office can assist you in requesting a travel advance or submitting an interim travel claim. If not, the following information and forms are available to help you submit your requests directly to DFAS. You will also find helpful information in the Evacuation Guide for DoD families.
| Where to go for help contact your nearest Air Force installation for instructions. If your sponsor is a Marine Corps member or civilian employee, contact your nearest Marine Corps Base. |
The following information is for DFAS-serviced individuals:
Travel advances for evacuees: If you did not receive a travel advance, you can request one that will provide up to 80 percent of the estimated entitlement for 30 days at your safe haven location. This payment will be deducted from your first travel claim reimbursement. We encourage you to request only that percentage that will allow you to pay for known expenses and to submit interim travel claims to receive additional funds later.
To request an advance directly to DFAS, you must complete a Request for Advance form and Evacuation Information Verification Sheet. Be sure to provide the bank account information (routing number and account number), safe haven location, and children's names and dates of birth. This form must be submitted under your name and Social Security number, not your military or civilian sponsor's.
The form, along with a copy of your evacuation orders, can be submitted to DFAS Rome (NY) by fax or email. Fax number: 317-275-0152
Email: DRO-NEO@dfas.mil
For customer service: 888-DFAS411 (888-332-7411)
Submitting an interim travel claim
Approximately 30 days following your arrival at your designated safe haven, you may submit a travel claim to receive per diem for your authorized travel, lodging and meal expenses. Per diem rates are based on your designated safe haven location and the ages of your child/children.
You must submit a completed DD Form 1351-2 and Evacuation Information Verification Sheet with a copy of your travel orders citing your safe haven location. You must also include receipts for lodging and authorized expenses $75 and over.
Again, any military finance office can assist you in completing the required form and reviewing your submission package.
Your travel claim package may be faxed, emailed or mailed to DFAS Rome.
Fax number: 317-275-0152
Email: DRO-NEO@dfas.mil
Mailing address:
DFAS Rome
Attn: Travel/NEO Claim
325 Brooks Rd
Rome, NY 13441
For customer service: 888-DFAS411 (888-332-7411)
Family members of Army personnel/civilian employees or DoD civilian employees can also contact DFAS Rome directly Monday through Friday, 8 a.m. to 3 p.m. (Eastern):
315-709-6288/6385 or DSN 742-6288/6385
Related topic: Family Separation Allowance