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Check Voucher Status

There is more than one way to check the status of your voucher...

DTS Users: Login to the Defense Travel System (DTS) website to check your status.
Status of travel processed in DTS is not available using the methods listed below.

Online Payment Status Tool button that links to tool

Use the Online Payment Status Tool! 
Simply enter your Travel Order/Authorization Number and email address in the form. You'll receive an email within minutes telling you the status of your voucher. 

Army active, Reserve, National Guard and Defense Agency employees can check the status of travel vouchers in myPay.  Login and select "Travel Voucher Advice of Payment" from your main menu.

Or, call 1-888-332-7366 (DSN 699-0300) the self-service telephone line to find out if your voucher has been paid.  You will need your social security number and telephone self-service PIN.  Read this guide to get a PIN or create a new one.  The self-service line is for travelers not using the Defense Travel System (DTS).

Please note, casualty/wounded warriors should email dfas-in.casualty.customer.service@dfas.mil or call 317-212-3562 to find out the status of your voucher.  

Payment Process Steps

Graphic describes the five steps in the payment process - receive, log in system, examine, approve, pay

A Notification of Receipt is emailed after we receive your travel voucher. If you didn't get yours, there could be a problem. Check out the potential reasons...

  • Your voucher has been received.

    DFAS has your voucher. Thank you for your patience, we will process your voucher soon.

  • Your voucher has been received and logged.

    DFAS has your voucher and your information has been input into our payment system.  This is the second of our five step process.

    If you provided an email address on your voucher, you should have received an email from our payment processing system letting you know you’ve reached this step.  If you did not provide an email with your voucher, check your AKO email account. If available, sometimes we use that address.

    Remember, your voucher must still be examined and approved before being released for payment.  Thank you for your patience as we work through our payment process.

  • Your voucher has been assigned to an examiner.

    Your payment is currently being calculated.  We calculate your payment based on several factors including your orders, the entitlements you claimed on your voucher, and various DFAS and Department of Defense (DoD) regulations and policies.  This is the third of our five step process.  Thank you for your patience.

  • Your voucher has been released for payment.

    Your payment was approved and released by our payment system.  Please allow some time for your payment to be reflected in your account by your financial institution.   Thank you for your continued patience throughout this process.

  • Unfortunately, your voucher has been returned.

    There was an error with your voucher and we had to send it back to you for correction.  We are sorry for the inconvenience and want to work with you to correct your voucher so we can get you paid in a timely manner.

    If your voucher was for Temporary Change of Station (TCS), Temporary Duty (TDY) or a Civilian Relocation your voucher will be emailed to you explaining what corrective action is needed in order be ready for payment. 

    If your voucher was for a Military Permanent Change of Station (MILPCS) your voucher was sent back to you through the postal service.  Please allow time for the voucher to arrive at the address provided on your voucher before making the noted corrective actions and returning it for payment processing. 

  • Unfortunately, we do not have a record in our system.

    We checked our system and could not find your voucher.

    Please check to ensure the travel authorization number you used to check the status of your voucher is correct.  If you continue to get this message please read the below information before resubmitting or contacting the Customer Care Center.

    For Military Permanent Change of Station vouchers, we may have your voucher and it is not yet in the system.  Please allow a few days for our technicians to enter your information into the system then try again.  Sorry for the delay and thank you for your patience.