DFAS' Retired and Annuity pay call center has streamlined menu options for the Integrated Voice Response System and has broadened the scope of the system's speech functionality.

The system consists of a pattern of menus designed to match the most common reasons a retiree or annuitant would call. The caller listens to a menu, chooses an option either by voice or touch-tone and is lead to another list of choices, which provide additional topic-related information.

Helpful messages are also available in the Main, Annuitant and Retired option menus. These headline messages contain the most current information regarding important policies relevant to each menu's listener and are updated regularly. Please be advised the menu options are subject to change and may do so without notice.