800-321-1080, Option 1
M-F, 8 a.m. to 5 p.m. ET
Using myPayThe most convenient way to view your Retiree Account Statement (RAS) and manage your account is through myPay, our online account management system. myPay provides faster service, security, accessibility and reliability to all DFAS customers worldwide.
WITH myPay YOU CAN
- View, print or save your Retiree Account Statement
- View, print or save your Combat-Related Special Compensation Statement
- Start, stop or change electronic allotments to financial institutions
- Change your mailing or e-mail address
- Make changes to your direct deposit information
- View, print or save your IRS Form 1099R
- Turn on your Retiree Newsletter notification
- Subscribe to the Retiree Newsletter
How to Create a myPay AccountIf you've never used myPay, visit https://mypay.dfas.mil and click "Forgot or Need a Password" to have a temporary password mailed to you. Once you have received a password, return to the myPay home page and click "Create an Account" to get started. Enter your SSN and temporary password.
If you see the following message in red: “The combination you entered is incorrect. You have already created a LOGIN ID and should not be using your SSN to log in. Please try again” this means you already have a login ID. By now you’ve probably forgotten it, so you’ll need to go back to the myPay home page and click “Forgot your Login ID?” Enter your SSN and temporary password to have your Login ID displayed on screen. Then, return to the home page to login.
If you have trouble, call myPay at 888-332-7411 to speak to a Customer Service Representative.