New DoD Security Requirement
- When emailing your travel claim to DFAS, please send from your military/government email account. Recent DoD security requirements block PDF files containing JavaScript when sent from personal email accounts.
- If you cannot send from your military/government account, then print your entire travel claim and scan to create new PDFs which can then be sent from your personal email account.
- DFAS is working to ensure DoD/Government internet sites revise their blank fillable forms to meet these new security requirements. Until then, we apologize for any inconvenience.
Power of Attorney
Travel Pay Customer Care Centers are now accepting Power of Attorneys directly. A customer or an agent working on behalf of the customer can submit a scanned or faxed copy of the Power of Attorney, which will be kept on file. A Power of Attorney can be scanned and sent to POAFORM@dfas.mil. Customers should contact their respectative branch at 1-866-332-7411 to obtain a fax number.Change to Hotel Reimbursement
For any travel after November 1, 2010, you may not be reimbursed for a hotel booked using an online booking agent (orbitz, travelocity, etc.) UNLESS an itemized receipt from the hotel is also provided. The receipt from your online reservations will no longer be considered a valid receipt. Additionally, you cannot submit a "lost receipt" statement as a replacement for the online booking receipt. Thank you for your cooperation!Voucher summary via email
Travel Pay Services is now sending a detailed travel voucher summary via email to all military PCS travelers who provide a valid and legible email address on their DD 1351-2. This feature allows travelers to see what has been paid on their travel voucher, as soon as their voucher has been processed. Be sure to provide a valid email address on your future DD 1351-2 submissions!Page updated November 8, 2012.