Out-of-Service Debt
Claims and Correction of Records
Frequently Asked Questions

1. When can I expect to receive my payment?
2. Will my payment be sent by direct deposit?
3. Where will my check be mailed?
4. How long do I wait before I claim non-receipt of my check?
5. Why can't I get paid as a result of my correction of military records when there is no funding available?
6. What should I do if I receive an upgraded discharge?

---

1. When can I expect to receive my payment?

Answer:   Normal processing time is approximately 60 days from the date of receipt. Cases are processed on a "first in, first out" basis. Processing time can be delayed if information regarding your entitlement is required from other sources (i.e., Retired Pay Operations, Veterans Affairs, etc.). Since we are aware that you have waited a considerable period of time to obtain this payment, your case will be processed as quickly as possible.
2. Will my payment be sent by direct deposit?

Answer:   No. Normally a hardcopy check is issued for the payment due. For some cases, we determine it is in the best interest of the member to send the payment by direct deposit, such as a member assigned to a ship or submarine or in a combat zone.
3. Where will my check be mailed?

Answer:  Your check will be mailed to the address provided on your military pay claim, the address provided by the Correction of Military Records Board for approved directives, or the address available on your current military pay account. If you have a change in mailing address, you should contact us immediately at 303-676-7053.
4. How long do I wait before I claim non-receipt of my check?

Answer:   You should normally wait 30 days from the date the check was issued. This covers the time for attempted mail delivery and processing time for returned checks. You may claim non-receipt of a check in writing or via email. If you need to submit a claim for non-receipt of a check, you may call 303-676-7053 to obtain the email or mailing address of your assigned examiner.
5. Why can't I get paid as a result of my correction of military records when there is no funding available?

Answer:  Payment due as a result of a correction of military records directive is disbursed from a special appropriation allotted by fiscal year. Each branch of service allocated the funds to us for disbursement. If the service is unable to allocate sufficient correct of records funding, your payment may be delayed until additional funding is received. Payment is not authorized unless there is funding available. A lack of funding normally occurs near the end or first of a fiscal year. If your payment is delayed due to insufficient correction of records funding, every effort will be made to pay you promptly when funding becomes available.
6. What should I do if I receive an upgraded discharge?

Answer:   You should submit a written claim to our office for any money due as a result of your upgraded discharge. Include a copy of your old and new DD Form 214, Certificate of Release or Discharge from Active Duty, copy 4, that shows the reason and type of discharge you received. Also include a copy of all documentation you received pertaining to your upgraded discharge.