Out-of-Service Debt
Civilian Pay
Frequently Asked Questions

1. Why are you billing me after I paid the Civilian Pay office?
2. Why should I have to repay a debt if it wasn't my fault?
3. Can you provide me documentation to support the overpayment?

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1. Why are you billing me after I paid the Civilian Pay office?

Answer:   The Civilian Pay office maintains accountability for a specified time under established regulations. If payment is not received, the debt is transferred to us for collection of the outstanding amount. Occasionally, we experience a delay in receiving proper documentation from the Civilian Pay office advising us to reduce or cancel the debt. If you previously paid the same debt, please forward a copy of your receipt or a copy of the front and back of the negotiated check for further research. This can be mailed to us at:

DFAS-PODC/DE,
6760 E. Irvington Place,
Denver CO 80279-7500.
Our fax number is 303-676-5607.

2. Why should I have to repay a debt if it wasn't my fault?

Answer:   The Comptroller General has determined that individuals who, "receive money erroneously paid by a government agency or official acquire no rights to the money and the courts have consistently held that such persons are bound in equity and good conscience to make restitution."

3. Can you provide me documentation to support the overpayment?

Answer:   Yes. You may request the documentation we received from the debt originator by one of the following methods:

1. Contacting our customer service contact center at 1-800-962-0648.
2. Submit a written request to our fax number: 303-676-5607.
3. If email is more convenient, you may use our email form .