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Garnishment: DFAS-CL Garnishment Operations Fax Helpful Hints
Garnishment
DFAS-CL Garnishment Operations Fax Helpful Hints
 DFAS-CL Garnishment Operations Fax Helpful Hintsprint page :: email page  
The Defense Finance and Accounting Service, Garnishment Operations, has undergone a complete conversion from paper documents to electronic images of those documents. As documents are received, they are scanned and converted to electronic images. Documents faxed to Garnishment Operations now go through a fax gateway. When faxes are received, they are automatically converted into electronic images. The paralegal does not receive a hardcopy of your fax. The document is indexed in the imaging system using the member/employee Social Security Number (SSN) . After indexing the document, the electronic image is distributed online to the appropriate paralegal . To ensure that there are no delays in processing your faxed documents, please use the following list of helpful hints when faxing documents to Garnishment Operations:        
  1. The Social Security Number (SSN) for the member/employee must be clearly written in the body of the fax. DFAS-DGG/CL cannot process documents without an SSN.

  2. Ensure that the document is legible. If you fax a bad copy, we receive a bad copy and will be unable to process the document.

  3. Send only one document per individual at a time (only one SSN). If you have multiple documents that are all the same but for many different SSNs, they need to be faxed individually, or mailed to us rather than faxed.

  4. Ensure that you position the document in the fax machine properly, and that all pages are transmitted.

  5. Ensure there is a POC and phone number included with your fax in case a problem is encountered.

  6. Do not fax documents that contain highlighted areas. Words that have been highlighted with a highlight marker are not legible on the electronic image.

  7. Ensure computer printing does not overwrite any text on a preprinted form. Overwriting results in an illegible electronic image.

  8. Fax Phone Number: Commercial (216) 522-6960 or DSN 580-6960 or toll free: 1 -877-622-5930.  

Following this checklist will prevent delays in processing your faxed documents!!!

Failure to follow these helpful hints will result in your fax being rejected from the system and a delay in processing time