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MOCAS WAWF Reject Requests

A gentle reminder for requesting Wide Area Workflow (WAWF) MOCAS rejects. When a contractor submits an invoice in WAWF and later decides the submission is incorrect and needs to have it rejected, the request can be submitted to a specifically established email box:

CCO-DFAS-CS-MOCAS-REJECTS@DFAS.MIL

Additional tips:

  1. This is for MOCAS contracts only: Payment Office DoDAACs: HQ0337, HQ0338, or HQ0339.
  2. State the specific payment office/DoDAAC on the SUBJECT line. EX: South (or HQ0338), along with the complete contract/delivery order number.
  3. The shipment number and explanation for the reject request must be in the body of the email.
  4. Double check all info against the actual WAWF submission before sending your request. It must match exactly or DFAS cannot retrieve the record.
  5. The WAWF status of the invoice must show ' PROCESSED'.
  6. Allow 1-2 working days after submitting the invoice in WAWF before requesting the rejection. DFAS does not have visibility of the info until after this time.
  7. If the invoice was submitted with any type of incorrect info, this is how you must let us know which record you are referring to, otherwise we will not be able to retrieve the record.
  8. Each contract number/delivery order must be submitted on a separate request. You cannot 'double-up' on the reject request.