1. DFAS Home
  2. eCommerce
  3. WAWF
  4. Reject Requests
  5. Defense Agency

Defense Agency WAWF Reject Requests

A reminder for requesting Wide Area Workflow (WAWF) Defense Agency rejects. When a contractor submits an invoice in WAWF and later decides the submission is incorrect and needs to have it rejected, the request can be submitted to a specifically established email box:

CCO-VP-CS-REJECTS@DFAS.MIL

Additional tips:

  1. This is for Defense Agency contracts with Payment Office DoDAACs: SL4701, HQ0131, and HQ0492.
  2. Call Customer Care Center at: 1-800-756-4571, Option 2, then Option 2 again for invoice status before sending email for rejection.
    Exception: For EBS Fuels/Energy (with Payment Office SL4701), you must send the same information with your request to: DESC.RPL.MAILBOX@DLA.MIL
  3. State the specific payment office/DoDAAC on the SUBJECT line. EX: SL4701, along with the complete contract/delivery order number and company name.
  4. The invoice number and explanation for the reject request must be in the body of the email.
  5. The WAWF status of the invoice must show ' PROCESSED' or 'SUSPENDED'.
  6. Allow 1-2 working days after submitting the invoice in WAWF before requesting the rejection. DFAS does not have visibility of the info until after this time.
  7. Each contract number/delivery order must be submitted on a separate request. You cannot 'double-up' on the reject request.
Page updated April 11, 2014