Access Issues

Defense Finance
and Accounting Service
Providing payment services of the U.S. Department of Defense
MyPay

myInvoice Access Issues

myInvoice is part of the Department of Defense (DoD) system and contains sensitive customer information. DoD provides security controls to ensure that sensitive information is protected.

If you experience difficulty accessing the myInvoice website at https://myinvoice.csd.disa.mil/index.html, please use the 'Getting Started in myInvoice and System Access Requirements - November 8, 2013' document as provided on the Getting Started page of this website at http://www.dfas.mil/ecommerce/myInvoice/gettingstarted.html.

If you have followed all requirements in the documentation and worked with your company IT support personnel and are still not able to access myInvoice,  you may send an email detailing the specifics of your issue to CCO-CASH@DFAS.MIL.
Please include all of the following information:
-       Version of Internet Explorer (7/8/9/10) or other internet browser
-       Version of Windows Operating System (XP/Vista/7/8) or other platform
-       Attach a word document containing a screenshot of the error message received
-       Your Point of Contact information

For questions specifically related to invoice payment issues, please contact DFAS Customer Service.  You can find that information at http://www.dfas.mil/dfas/contractorsvendors/phonenumbers.html.

For other myInvoice account or website issues, contact the DFAS Columbus Accounting System Helpdesk (CASH).  

         Email:   CCO-CASH@DFAS.MIL
         Toll Free (855) 211-6308
         Local       (614) 701-4357 (HELP)
         DSN        791-4357
 

Page updated November 7, 2013