myInvoice Access Issues
myInvoice is part of the Department of Defense (DoD) system and contains sensitive customer information. DoD provides security controls to ensure that sensitive information is protected.
DoD added new security layers (Transport Layer Security 1.0/Secure Socket Layer 3.0) on myInvoice that became effective in June 2011.
Please use the tools listed below if your computer cannot access myInvoice and to update your computer’s security settings if necessary.
· A test website with the new security settings is available at https://validatetls.csd.disa.mil/. Click on the ValidateTLSsetting to find out whether or not your computer will be able to access myInvoice after the changes.
Please check with your company Information Technology (IT) representative before making any changes to ensure they will not interfere with any of your company programs.
If you cannot add the security layers or cannot access the website, please send an email detailing the specifics of your issue to CCO-VALIDATETLS-MYINVOICE@DFAS.MIL. Please include the following information:
· Version of Internet Explorer (6/7/8/9) or other internet browser
· Version of Windows Operating System (XP/Vista/7) or other platform
· Source IP address: go to “What’s my IP at http://www.whatsmyip.org/ for this information if you do not know it.
· Your Point of Contact information
We appreciate your understanding of the changes.
For questions specifically related to invoice payment issues, please contact DFAS Customer Service. You can find that information at http://www.dfas.mil/dfas/contractorsvendors/phonenumbers.html.
| For other myInvoice account or website issues, contact the DFAS Systems Support Helpdesk. | |
| Email: | |
| Toll-free phone: | 877-692-5260 |
| Local phone: | 614-701-5600 |
| DSN: | 791-5600 |
Page updated July 17, 2012