Security Concerns and myPay Advantages:

“Phishing” is a scam using official-looking e-mail in an attempt to lure unwary recipients into disclosing personal and financial information. Often, these messages have the logos, language and overall appearance of a message from a financial institution, government agency or other legitimate source. Unfortunately, people of all ages and incomes have been duped into revealing information that allowed criminals to raid their accounts and steal their identities.

Recently, DFAS has received a number of messages from myPay users about the validity of e-mail messages sent from SmartDocs@dfas.mil, myPay’s electronic notification component, and the overall security afforded by any of the agency’s online systems.

Secure SmartDocs e-mail messages are sent to confirm changes to a myPay user’s account or to provide important news from DFAS.  These messages will never ask the recipient to respond with personal or financial information. A myPay user who receives a suspicious e-mail can check its validity by calling the customer service center at 1-800-390-2348.

DFAS is committed to protecting the information and privacy of its customers. In addition to using the latest and best encryption security for online transactions, the agency also incorporates the following directives in all of its operational practices:

• DFAS does not sell customer information.
• DFAS does not share personal information with persons, companies, or organizations outside of DFAS.  Information sharing with other government agencies (for example, Department of Veterans Affairs) is limited to the extent required to properly maintain accounts, or as legally required.
• DFAS requires persons or organizations that provide services on the agency’s behalf to keep personal information confidential. Those persons or organizations are further required to use personal information only in providing the services they are contracted to perform.
• DFAS employees are continually reminded about the need to protect personal information.  Safeguards (physical, electronic and procedural) are established and updated to protect this information. Even DFAS customer service centers and the online electronic information request forms require account holders to verify their identity before conducting any official business.

Data security and privacy are always a concern for DFAS, and myPay is no exception.  Current and future myPay account holders can be assured that DFAS is committed to providing access to information using the latest in online security.  myPay meets or exceeds industry security requirements worldwide to protect user’s privacy.  In fact, identity theft protection is greater for myPay users than those who rely on regular mail delivery for financial transactions. That’s why almost 3.5 million DFAS customers, from active duty military, National Guard to retirees and annuitants, currently use myPay. 

Current users are asked to encourage friends and fellow retirees to sign up for myPay, so they can experience the convenience in obtaining payroll information, as well as subscribe to the Retired Pay Newsletter to receive timely and updated information monthly.