Technological Enhancements are Coming to our Customer Service Center

The planned technological enhancements to the Customer Service Center are coming soon!  In the Fall of 2006, customer self-service options, together with call recording and e-mail handling software, will provide a higher level of service to our customers.

In the fall of 2006, the voice-enabled technology will provide the capability to speak with an automated agent around the clock, seven days a week.  Retirees and annuitants will always have the option for a live service representative during normal work hours, but the latest feature will allow customers to perform self service on some of the more routine inquires even after hours.

The service will begin with limited functionality such as mailing address changes, bank address changes and automated 1099R requests.  DFAS plans to expand this voice capability to other routine account maintenance/document request items.

Customers will require a myPay Personal Identification Number (PIN) to utilize these features.  New users or customers in need of a new myPay PIN can make a request by clicking the New Pin option on the myPay website at https://mypay.dfas.mil/mypay.aspx.