Holiday Hours of Operation

DFAS Customer Care Centers will be closed on December 25 and 26 and New Year's Day. In addition to the regular closings noted above, the following changes also apply:           

Christmas Time period (all times EST):

Location 12/19/2014 12/24/2014 12/26/2014 12/31/2014 1/2/2015
Travel Pay Customer Care no change 7:30 - 1:00 CLOSED 7:30 - 4:00 no change
DFAS Columbus Accounts Payable no change 7:30 - 1:00 CLOSED 7:30 - 3:30 7:30 - 4:30
DFAS Indianapolis Customer Care Center no change 7:30 - 1:00 CLOSED 7:30 - 4:00 8:00 - 4:00
Military Pay Customer Care - Army/Air Force no change 7:30 - 1:00 CLOSED 7:30 - 4:00 8:00 - 4:00
Military Pay Customer Care - Navy/Marine Corps 8:00 - 11:30 8:00 - 4:00 CLOSED 8:00 - 4:00 no change
Retired & Annuitant Pay 8:00 - 11:30

8:00 - 4:00

CLOSED 8:00 - 4:00 no change
Out of Service Debt no change no change CLOSED no change no change
myPay Customer Service 8:00-11:30 8:00 - 4:00 CLOSED 8:00-4:00 no change
Garnishment Customer Service 8:00 - 11:30 8:00 - 4:00 CLOSED 8:00 - 4:00 no change

        

Hours of Operation

CUSTOMER CARE CENTER PHONE NUMBERS HOURS OF OPERATION
Military Retired & Annuitant Pay 888-332-7411, option 1 8 a.m to 5 p.m. ET
Military Pay - Navy/Marine Corps 888-332-7411, option 2 8 a.m to 5 p.m. ET
Travel Pay Customer Care 888-332-7411, option 3 7:30 a.m. to 5:30 p.m. ET
Out of Service Debt 888-332-7411, option 4, option 1 8 a.m to 5 p.m. ET
myPay 888-332-7411, option 5 8 a.m to 5 p.m. ET
Garnishments 888-332-7411, option 6 8 a.m to 5 p.m. ET
Military Pay - Army/Air Force 888-332-7411, option 2 7:30 a.m. to 6 p.m. ET

Contractors and Vendors Only

CUSTOMER CARE CENTER PHONE NUMBERS HOURS OF OPERATION
DFAS Indianapolis Accounts Payable 888-332-7366, option 2 7:30 a.m.  to  4:30 p.m. ET
DFAS Columbus Accounts Payable 800-756-4571 7:30 a.m. - 4:30 p.m. ET

Customer Service

888-332-7411    
press
1
Military Retired and Annuitant Pay
 
  2 Military Pay  
  3 Travel Pay  
  4 Military Debts (including waivers)  
  5 myPay and password resets  
  6 Garnishments  
  #

Additional options:
Savings Deposit Program
Navy Secondary Dependency and Catch 62
Thrift Savings Plan

Contractor & Vendor Pay Customer Service

Phone Numbers DoDAAC Customer Service EDM Fax Numbers

Page updated December 18, 2014.